In Home Coach - Indianapolis, IN

ESSENTIAL JOB SKILLS/DUTIES

• Managing and instructing the daily activities team including using all available instruments to ensure effective supervision, planning, and managing functions
• Developing experts while driving sales, operational and customer service metrics by motivating experts, holding them accountable for their performance, and providing consistent and targeted feedback
• Demonstrating an understanding of sales behaviors and resources and customer service best practices while educating their teams on Asurion products to ensure we Serve, Solve, and Sell with every interaction
• Using data to develop action plans for the team to drive sales and operational performance consistent with Asurion’s Core Values
• Resolving client and internal complaints and questions
• Communicating solutions, effectiveness, best practices, and opportunities within the organization
• Adheres to internal standards, policies and procedures
• Performs other duties as assigned

SKILLS

• Technical skills: Excellent interpersonal skills—ability to develop effective relationships with internal and external professionals both virtually and face-to-face
• Excellent team developing skills
• Experience supporting and delivering on sales requirements
• Experience planning well and prioritizing multiple projects simultaneously
• Maintain character under tight pressure in an adaptable environment
• Excellent critical thinking skills to collect appropriate data and make good decisions quickly
• Excellent written and verbal communication skills
• Soft/Leadership skills: Active listener; strong communication - verbal and nonverbal
• Good analysis; solves basic problems
• Manages time; takes direction from leader
• Built relationships with teammates
• Basic understanding of the products and services offered
• Adaptable to change; manages change in work priorities
• Contributes to team member and pursues relationships to advance work
• Provides peer to peer feedback
• Inspires peers through engagement and team support
• Reliable transportation required in order to report daily to Forward Stocking Location

EDUCATION AND EXPERIENCE

• Required Education And Experience: Bachelor’s degree or associate degree from an accredited institution or equivalent work experience, 1+ year(s) of supervisory experience with an excellent aptitude for motivating and coaching employees, Must have a minimum of 2 months tenure in current role, Performance rating must be Strong or above, Not enrolled in PIP, Written Warning, Final Warning or higher disciplinary action
• Candidates must be currently in market
• Preferred Education And Experience: Technical experience in assembling and/or dissembling electronic devices preferred

LICENSES / CERTIFICATIONS

• Required Licenses/Certifications: None
• Preferred Licenses/Certifications: Technical certifications preferred