In-Force, Annuities Operational Expert

About the role

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees. Why This Role Matters: The In-Force, Operational Expert role is responsible for assisting in strategic projects, collaborating with business units across the organization to support the In-Force department in cross-business project initiatives and retaining knowledge and proficiency in related areas of In-Force by performing job functions.

Responsibilities

• Champion projects to support In-Force by documenting and understanding project impacts to current processes and updating procedures accordingly
• Interpreting the impact of Product, Regulatory and Legal changes to departmentalize existing and new processes
• Consulting on project scope and documentation of non-MVP items on Product Releases or otherwise
• Review CODE Regulatory changes and interpret any impact on Operations
• Partnering with Compliance to ensure Operations is within standard and compliance
• Review Audit Narratives and Model Audit Rules to ensure accuracy and compliance
• Leading knowledge transfer between Product and Operations and interpreting the impact to Annuity Operations
• Facilitating contract corrections, corrective processing and complex processing
• Identifying root causes of operational issues and developing effective solutions
• Learning, retaining, and updating one's knowledge of a wide variety of financial product information and internal processes and procedures, while adhering to strict financial industry rules and regulations.
• Helping the Annuity Operations through change by planning, implementing and monitoring changes
• Consulting on Business Requirement Documents and contribute to User Acceptance Testing in coordination with cross-business areas
• Planning, executing and monitoring In-Force projects to achieve desired outcomes
• Lead process improvement initiatives and support project implementations

Requirements

• 5+ years of annuity experience is preferred
• Proven ability to communicate effectively
• Strong problem-solving skills and experience working in a fast-paced environment
• Demonstrated expertise in relevant industry practices and standards
• Demonstrated ability to provide expert advice and guidance on complex operational issues

Benefits

• Employees who meet benefit eligibility guidelines and work 30 hours or more weekly have the ability to enroll in Group 1001’s benefits package.
• Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.
• Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability.
• All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.
• Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.