In-Business Controls and Governance Lead

About the role

Join a high-impact team where your leadership shapes a strong in-business control environment — leading audits, reviews, and regulatory exams while triaging incidents and strengthening processes. You will be the in-business controls voice across the product lifecycle, partnering with Control Managers, Compliance, Legal, and Risk to ensure regulatory excellence and operational rigor. This is your opportunity to drive customer-focused outcomes in a fast-paced, high-visibility environment.

As an In-Business Controls and Governance Lead in the Card Credit Decisioning team, you will design, execute, and continuously improve a robust in-business control framework while overseeing audits, reviews, and regulatory exams. You will lead, manage, and coach a high-performing team, fostering a strong culture of accountability, collaboration, and continuous improvement.

Responsibilities

• Lead, coach, and develop the team by setting clear expectations, providing ongoing feedback, and fostering a culture of accountability and continuous improvement.
• Design, implement, and continuously improve the in-business control framework across assigned processes.
• Coordinate audits, reviews, and regulatory exams, ensuring timely, high-quality responses and successful outcomes.
• Triage process incidents and breaks, documenting root causes, corrective actions, and remediation progress.
• Validate control effectiveness and evidence prior to submission to reviewers, auditors, and examiners.
• Embed controls across the product development lifecycle in partnership with Control Managers, Compliance, Legal, Operational Risk, and Process Owners.
• Leverage analytics and approved automation to streamline processes, enhance risk management, and improve transparency.
• Facilitate cross-functional forums, drive decisions, monitor action plans, and communicate progress clearly to stakeholders.

Requirements

• 5+ years of experience in Operations, Controls, Compliance, or a related field.
• Demonstrated experience managing and coaching teams, developing talent, and fostering a high-performing, positive environment.
• Bachelor's degree in Business, Operations, Compliance, or a related discipline, or equivalent work experience.
• Proven track record of promoting a strong control environment and adhering to risk, procedure, and process expectations while delivering customer-focused outcomes.
• Experience facilitating meetings with clear agendas, documented minutes, and strong meeting discipline.
• Proficiency in Microsoft Office products, with advanced Excel and PowerPoint skills.
• Strong project management skills with a demonstrated commitment to operational excellence.
• Ability to build relationships, lead through influence, and make sound decisions in complex, cross-functional environments.

Preferred Qualifications

• Ability to motivate, mentor, and coach others, reinforcing strong team culture and enabling professional growth.
• Strong analytical and problem-solving skills with a results-oriented mindset.
• Keen attention to detail and a strong sense of urgency when managing competing priorities.
• Customer-focused approach, consistently leading with the voice of the customer.
• Experience leveraging technology, AI, or automation to strengthen risk management and improve efficiency.
• Ability to prioritize, decide, and deliver in fast-paced, high-pressure environments.
• Experience with SharePoint or similar collaboration and document management platforms.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

Additional details about total compensation and benefits will be provided during the hiring process.