Improvement Optimization Advisor Associate

Facilitates multidisciplinary improvement teams, gathers data, research, analytics and best practice information, and provides project management for operational and clinical staff to achieve positive strategic and tactical project results. Efforts are typically focused within a more limited scope with regards to departments involved and reach of the project, to achieve improved patient experience, safety, staff satisfaction, quality, timeliness, and efficiency improvement while achieving favorable value.

Responsibilities

• Consistently achieves project outcomes at target goals and reaches stretch goals frequently through consistent follow-through, creative problem solving, removing barriers, and tenacious focus on results.
• Hardwires process improvements and embeds process and outcome metrics in improvement initiatives that:
  • Draw data electronically from clinical and administrative records,
  • Are presented in easy-to-understand graphic format, and
  • Have sufficient detail to identify specific sources of actionable opportunity.
• Analyzes and identifies opportunities in clinical, operational, and financial processes.
• Streamlines clinical, operational, and financial processes and workflows to drive efficiency.
• Assesses the stakeholder environment and works with project sponsors and leaders to build support and will to address improvement opportunities among staff, providers, and leaders (e.g., RACI tool).
• Develops relationships to achieve important change with staff, providers, and leaders.
• Facilitates multidisciplinary project teams and supports accountable leaders in managing project teams.
• Uses analytic, experiential, and subjective assessment skills to identify substantial performance improvement opportunities within assigned projects.
• Identifies and applies relevant best practice improvement tools and solutions from prior training, internal best practices, literature, and external research; innovates on selective components of best practice approaches.
• Collaborates with others to utilize expertise from multiple sources, including external to the project team.
• Documents work products and methodologies to enable analysis and knowledge transfer.
• Continuously seeks to improve personal performance through managing a biannually updated development plan.

Work is typically performed in an office environment. Accountable for satisfying all job-specific obligations and complying with all organization policies and procedures.

Requirements

• Bachelor’s Degree in a Healthcare-Related field (Required)
• Minimum of 2 years of related work experience (Required)

Schedule

7:00 am – 3:30 pm or 8:00 am – 4:30 pm

Benefits

• Full benefits (health, dental, and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including:
  • Adoption and fertility assistance
  • Parental leave pay
  • Military leave pay
  • Free Care.com membership with discounted backup care for loved ones
• Employee Assistance Program (EAP):
  • Referrals for childcare, eldercare, and pet care
  • Access to free legal guidance, mental health visits, work-life support, digital self-help tools, and more
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life, and pet and legal insurance