Import VW Assistant Manager

About the role

We’re growing—and we’re looking for a driven, high-performing Service Advisor who thrives in a fast-paced environment and takes pride in delivering exceptional customer experiences.

Responsibilities

• Serve as the primary point of contact for customers requiring service or repairs
• Listen carefully to customer concerns and recommend honest, value-driven solutions
• Clearly explain repair needs and keep customers informed throughout the process
• Manage appointments and workflow efficiently to maximize productivity
• Stay up to date on products, services, and training initiatives
• Follow up with customers to build long-term relationships and repeat business
• Maintain high Customer Satisfaction Index (CSI) scores by resolving concerns promptly and professionally

Qualifications

• Strong work ethic and a customer-first mindset
• High school diploma or equivalent (required)
• 1-5 years of automotive service experience (preferred)
• Excellent communication, organization, and problem-solving skills
• A drive to learn, improve, and exceed expectations

Benefits

• Competitive base salary + performance-based commission
• Ongoing training and career development—we invest in your growth
• Medical and dental benefits
• 401(k) retirement plan
• Paid vacation and time off
• A supportive, team-oriented culture
• Clear advancement paths for top performers

Pay

Competitive base salary + performance-based commission

Schedule

Flexible schedule to accommodate your needs

Benefits

• Medical and dental benefits
• 401(k) retirement plan
• Paid vacation and time off

Skills

• Strong work ethic and a customer-first mindset
• High school diploma or equivalent (required)
• 1-5 years of automotive service experience (preferred)
• Excellent communication, organization, and problem-solving skills
• A drive to learn, improve, and exceed expectations

Benefits

• A supportive, team-oriented culture
• Clear advancement paths for top performers

Pay

Competitive base salary + performance-based commission

Schedule

Flexible schedule to accommodate your needs

Benefits

• Medical and dental benefits
• 401(k) retirement plan
• Paid vacation and time off