Import Specialist II

Job Responsibilities

• Serves as the customer service liaison between the company and the customer(s)
• Resolves problems (i.e. billing, tracking shipments) and handles customer concerns
• Builds relationships with customers
• Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, CBP/PGA releases and reports)
• Tracks and traces shipments
• Communicates and corresponds with CBP and the various PGAs to resolve routine issues
• Cross-trains in additional responsibilities
• Handles confidential information
• Has experience specific to client submission requirements and clearance of specific commodities
• Opens files, enters notes, information and document requests in corporate systems
• Reviews documentation or issues documents to meet government regulations and carrier regulations
• Converts and verifies shipment weight, volume and foreign currency
• Sends information/document requests to company's employees, suppliers, service providers and/or U.S. government agencies as needed
• Communicates with specific offices, departments, and teams on all issues affecting customs brokerage
• Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USDA, etc.
• Maintains communication with customers, carriers and vendors
• Captures and coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
• Coordinates pick-ups and invoices files
• Stays up-to-date on regulations, laws, guidelines and Deringer requirements
• Acts as a resource to internal and external clients
• Handles accounting processes accurately and in a timely manner
• Performs additional duties as assigned by management

Required Qualifications

• 2+ years of experience in customs brokerage
• Previous logistics experience
• Proficiency in Microsoft 365

Preferred Qualifications

• Experience in CMUS or Cargowise
• Experience working at a CHB firm

Pay and Benefits

The hourly compensation for this position ranges from $20.00 to $30.00, depending on experience and education. A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We also offer generous paid time off, including paid holidays, and promote flexibility in your work environment to assure a positive integration of work and life.