Import & Export Specialist
About the role
Coordinate international shipments and ensure compliance with global trade regulations for wireless and IoT device configuration operations. This role manages import/export documentation, customs compliance, device shipping logistics, and coordination with carriers, freight forwarders, customs brokers, and internal operational teams. The specialist supports the movement of configured wireless devices, SIM-enabled equipment, accessories, and related materials across global markets while ensuring accuracy, efficiency, and compliance with applicable trade and regulatory requirements.
Responsibilities
- Coordinate domestic and international shipments of wireless and IoT devices, components, SIM cards, and accessories.
- Prepare and review shipping documentation including commercial invoices, packing lists, bills of lading, certificates of origin, and customs declarations.
- Ensure import/export compliance with U.S. and international trade regulations, customs requirements, and company policies.
- Coordinate with freight forwarders, customs brokers, carriers, and warehouse partners to ensure timely shipment delivery and customs clearance.
- Monitor shipment status, proactively resolve delays, and communicate updates to internal stakeholders and customers.
- Manage Harmonized Tariff Schedule (HTS) classifications and maintain accurate import/export records.
- Support temporary imports, returns, repairs, and international device replacement logistics as needed.
- Ensure proper labeling, serialization, and export documentation for configured wireless devices.
- Collaborate with Operations and Device Configuration teams to align shipping schedules with production and customer delivery timelines.
- Verify shipment accuracy for configured devices, customer-specific configurations, and serialized inventory.
- Support global deployment projects and customer onboarding activities.
- Coordinate international movement of test devices, demo equipment, and engineering samples.
- Maintain compliance with trade regulations, export controls, sanctions programs, and customs requirements.
- Assist with audits related to import/export compliance, shipping records, and operational processes.
- Maintain accurate documentation and records retention in accordance with company and regulatory requirements.
- Support continuous improvement initiatives related to shipping accuracy, cost reduction, and operational efficiency.
- Participate in root cause analysis and corrective actions for shipment discrepancies or compliance issues.
Requirements
- Associate’s or Bachelor’s degree in Supply Chain, International Business, Logistics, Business Administration, or related field preferred.
- 2–5 years of experience in import/export operations, logistics, supply chain, or international shipping.
- Experience supporting electronics, wireless devices, IoT hardware, or technical products preferred.
- Knowledge of international shipping documentation, customs procedures, Incoterms, and HTS classifications.
- Familiarity with export compliance regulations and trade documentation requirements.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced operational environment.
- Proficiency with Microsoft Office Suite, particularly Excel.
Preferred Qualifications
- Experience working with freight forwarders, customs brokers, and global carriers.
- Knowledge of wireless devices, SIM provisioning, or electronics manufacturing environments.
- Experience with ERP, WMS, or logistics management systems.
- Certified Customs Specialist (CCS) or related trade certification preferred.
- Familiarity with ISO quality systems or regulated operational environments.
Skills
- International logistics coordination
- Regulatory compliance
- Attention to detail
- Problem-solving
- Communication and collaboration
- Process improvement
- Time management
- Customer focus
Work Environment
Office, warehouse, or device operations environment. Frequent coordination with global suppliers, logistics providers, and internal operations teams. Fast-paced environment supporting customer delivery timelines and international shipments. May require occasional after-hours support for international shipment issues or deadlines.
Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.