Implementations Analyst

About the role

Serve as the primary point of contact for customers during onboarding, building trust and guiding them through the transition to Trayd.

Work directly with payroll managers, finance leaders, and business owners to understand how their company operates today.

Lead customers through complex data migrations, ensuring their payroll, workforce, and historical data move accurately into Trayd.

Diagnose and solve messy real-world problems, from data inconsistencies to workflow gaps, in partnership with engineering and product.

Manage timelines and expectations so customers launch successfully and confidently.

Support customers through their first live payroll runs, one of the most critical moments in the onboarding journey.

Identify patterns across implementations and help improve how we onboard customers as the company scales.

Responsibilities

• Serve as the primary point of contact for customers during onboarding, building trust and guiding them through the transition to Trayd.
• Work directly with payroll managers, finance leaders, and business owners to understand how their company operates today.
• Lead customers through complex data migrations, ensuring their payroll, workforce, and historical data move accurately into Trayd.
• Diagnose and solve messy real-world problems, from data inconsistencies to workflow gaps, in partnership with engineering and product.
• Manage timelines and expectations so customers launch successfully and confidently.
• Support customers through their first live payroll runs, one of the most critical moments in the onboarding journey.
• Identify patterns across implementations and help improve how we onboard customers as the company scales.

Requirements

• You have 1 to 3 years of experience in consulting, startups, operations, analytics, or similar roles.
• You are comfortable working with data and have strong Excel skills.
• You are organized and detail-oriented with strong follow-through.
• You communicate clearly and are comfortable interacting with customers and internal teams.
• You have a high ownership mindset and take responsibility for outcomes.
• You are curious and motivated to learn quickly.

Qualifications

• You are NYC-based or ready to relocate quickly.

Skills

• Experience with SQL or data analysis tools (nice to have).
• Exposure to startups or customer-facing roles (nice to have).

Benefits

• In-person team in SoHo, five days a week.

Pay

The base pay range for this role is $85,000 – $100,000 per year.

Schedule

This is an in-person role in SoHo, five days a week.