Implementation Support Specialist - CONTRACT Role

Responsibilities

• Provide support for rollout of technology packages and features of Allied Universal WinTeam, LISA, and Mercury platforms, including pre- and post-deployment evaluations
• Act as a high-value resource within an assigned Region; delegate implementation tasks to branch-level management, assign deadlines, review completion of project elements; and edit/correct work product as needed
• Facilitate initial and ongoing training on WinTeam, LISA, and Mercury technologies through various modalities
• Create task programs surrounding implementation; provide expert-level feedback regarding existing training programs; and make recommendations for learning program updates
• Evaluate readiness for new feature rollouts and communicate updates and changes to the field
• Administer Hypercare support, including an elevated level of assistance during the adoption of new features
• Track metrics and identify any issues or challenges that need attention by providing additional training and/or implementing solutions
• Maintain regular communication with end-users to address questions and concerns and gather insights into their experiences using daily check-ins, email recaps, or dedicated support channels
• Engage with leadership and provides escalated support as necessary for technology-related issues

Qualifications

• High school diploma or equivalent
• Experience in presenting and demonstrating various software platforms and related technologies to technical and non-technical audiences
• Project management skills specific to the implementation of technology initiatives
• Strong problem-solving skills, ability to identify and resolve issues in a timely manner
• Effective collaboration and interpersonal skills, with the ability to build and maintain partnerships
• Analytical skills to synthesize complex information and make informed decisions
• Excellent oral and written communication skills, including the ability to present and teach both formally and informally
• Adaptability and the ability to respond well to change
• Preferred qualifications include project implementation experience in a dynamic security organization, experience supervising groups of people, and in-depth knowledge and hands-on experience with Allied Universal WinTeam, LISA, and Mercury technologies

Benefits

• Base wage $70,000 - $85,000
• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

Pay

• Base wage $70,000 - $85,000

Schedule

• Not specified

Skills

• Project management skills specific to the implementation of technology initiatives
• Strong problem-solving skills, ability to identify and resolve issues in a timely manner
• Effective collaboration and interpersonal skills, with the ability to build and maintain partnerships
• Analytical skills to synthesize complex information and make informed decisions
• Excellent oral and written communication skills, including the ability to present and teach both formally and informally
• Preferred qualifications include project implementation experience in a dynamic security organization, experience supervising groups of people, and in-depth knowledge and hands-on experience with Allied Universal WinTeam, LISA, and Mercury technologies

Benefits

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

Pay

• Base wage $70,000 - $85,000

Schedule

• Not specified

Company Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.