Implementation Success Trainer
Role Summary
The Implementation Success Trainer supports practices following system go-live to ensure successful adoption, stabilization, and effective use of our practice management system. This role is hands-on and field-based — you'll be in practices coaching teams through the post-go-live transition, helping them move from "we just went live" to "we've got this."
Key Responsibilities
- Post-Implementation Support
- Provide on-site support to practices after go-live
- Address post-go-live challenges and adoption issues
- Partner with Regional Managers and central teams on issue resolution
- Audit and Coaching
- Reinforce correct workflows and system usage
- Coach teams to improve consistency, confidence, and outcomes
- Review usage against defined best-practice standards
- Collaboration and Feedback
- Share field insights and observations with central teams
- Support documentation and knowledge transfer
- Participate in relevant meetings as needed
Travel Expectations & Work Pattern
- This Role Follows a Structured, Repeatable Five-week Cycle
- Weeks 1–4: On-Site Support
- Travel on Sundays; on-site Monday through Friday midday
- Return travel Friday afternoon
- Primary focus: in-practice coaching, stabilization, and adoption support
- Week 5: Remote Week
- No travel required
- Remote support provided as needed
- Time allocated for documentation, follow-ups, and knowledge transfer
- Vacation may be taken during this week, if desired
What You Bring
- Dental Operations Experience: 2+ years as a dental office manager and/or regional manager, with 2+ years of hands-on experience using Denticon practice management software
- Training Chops: 3+ years training teams on any practice management system, with a natural ability to make complex features click for all kinds of learners
- Communication Skills: Confident presenter who can engage and inspire diverse groups of dental professionals
- Tech Fluency: Comfortable across multiple software platforms; quick to get up to speed on new tools
- Problem-Solving Mindset: Creative, proactive, and resourceful when it comes to overcoming adoption roadblocks
- Collaborative Spirit: A true team player who thrives in cross-functional environments
- Love of Travel: Genuinely excited about extensive, structured travel — living the road warrior life while making a real difference in practices across the country
Why Guardian?
- We're not just growing fast — we're growing with intention. When you join the Guardian Support Team, you're joining a company that invests in its people just as much as its practices.
- You Can Expect a Full Benefits Package Including Medical, dental, and vision coverage
- Short- and long-term disability
- 401(k) with company match
- PTO starting Day 1
- Remote workspace support
- Salary range of $80,000 – $85,000
- And more!
Application Instructions
If you want to be part of a team that values your expertise and gives you the opportunity to make a measurable impact across 170+ practices nationwide, we'd love to hear from you. FLSA Status Exempt We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.