Implementation Specialist, TouchTour

What You'll Do

• Create and maintain project schedules and timelines within project management software to ensure critical milestones are met.
• Direct and coordinate the activities of project resources by routing tasks across multiple departments to ensure projects/client requests are executed efficiently and to the highest standard.
• Utilize generative AI tools to draft project communications, summarize client meetings, and expedite the creation of project documentation, ensuring consistent tone and clarity.
• Ensure the highest quality of work by proofreading content, reviewing design, and testing technology prior to launching new products.
• Assist clients with daily challenges by being the subject matter expert, providing innovative and scalable solutions, and troubleshooting technical issues.
• Influence internal and client decision-makers to clear project issues and roadblocks.
• Maintain project dashboards and status reports to provide project transparency to stakeholders and company leadership.
• Work with developers to create new product features based on client feedback, manage the launch process, and provide feedback on new product features.
• Develop a comprehensive understanding of the market, industry core trends, and core technologies, including how emerging AI trends affect the real estate landscape.

What You Offer Us

• Experience: 1-3 years of experience in project management.
• Experience: at least 1 year of using artificial intelligence tools daily for work responsibilities.
• Education: Bachelor’s degree or equivalent experience.
• Technical Proficiency: Highly proficient with Customer Relationship Management (CRM), Content Management (CMS), and Project Management Systems.
• AI Literacy: Experience using AI productivity tools (e.g., ChatGPT, Claude, or Gemini) to streamline administrative tasks and draft content.
• Problem Solving: Adept at solving problems and making succinct decisions under pressure.
• Tech Savvy: Able to understand new technology platforms and the opportunities/challenges they present, as well as interactive best practices, user experience, and user interface.
• Client Focus: A drive and passion for generating high levels of client satisfaction and the ability to prioritize requests based on severity.

What We Offer You

• Salary Disclosure for Colorado: base salary of $58,000 - $65,000. Final offer amount is determined by factors including years and depth of candidate’s experience, certifications, and skill set alignment to the job requirements.
• 100% coverage of employee’s health, dental and vision insurance with basic plan.
• Up to 12 weeks of paid parental leave.
• Up to 18 days annually of PTO & 10 holidays per year.
• Dog-friendly office.
• 401(k) match up to 4 percent.
• Annual stipend for personal growth through our Grow475 program.
• On-site amenities including a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge.