Implementation Specialist (Paylogics)

About the role

We are seeking a detail-oriented and relationship-driven Implementation Specialist to lead the onboarding experience for new clients at Paylogics. This role serves as the critical bridge between Sales and Service, ensuring a seamless transition and successful setup of all Payroll services. The ideal candidate is both a strong project manager and a trusted advisor, capable of guiding clients through a structured implementation process while building lasting relationships. Trucordia’s values emphasize CARE, collaboration, leadership, results‑orientation, and celebration of successes.

Responsibilities

• Serve as the primary point of contact for new clients during the onboarding phase
• Lead kickoff meetings to establish timelines, expectations, and success criteria
• Manage full-cycle implementation, including payroll, benefits, HRIS, and compliance; ensure accurate and timely setup of client accounts, employee data, and system configurations
• Develop and manage detailed onboarding project plans, timelines, and milestones
• Track progress and proactively address risks, delays, or issues
• Coordinate cross-functionally with internal teams (payroll, benefits, HR, compliance, IT) to ensure smooth execution
• Maintain consistent communication with stakeholders throughout the implementation lifecycle
• Build strong, consultative relationships with client stakeholders
• Serve as a trusted advisor by understanding client needs and aligning solutions accordingly
• Provide guidance and education on ASO services, processes, and best practices
• Ensure a positive client experience and high satisfaction during onboarding
• Partner closely with Sales to ensure a thorough and smooth handoff; review client expectations, scope, and agreements to ensure alignment
• Successfully transition clients from implementation to long-term service teams
• Ensure all required documentation is collected, accurate, and compliant
• Maintain detailed records of onboarding activities and client interactions
• Support adherence to regulatory and internal compliance standards

Qualifications

• 2–5+ years of experience in implementation, onboarding, account management, or project management and payroll
• Experience in ASO, HR services, payroll, benefits administration, or related field highly preferred
• Strong project management skills with the ability to manage multiple clients simultaneously
• Excellent interpersonal, communication, and relationship-building skills
• High attention to detail and strong organizational skills

Benefits

• Medical, Dental, Vision
• Life Insurance and AD&D
• FSA / HSA
• Accident
• Critical Illness
• Hospital Indemnity
• Supplemental Health Insurance
• EAP
• Pet Insurance
• 11 Paid Holidays
• Flexible PTO
• 401K