Implementation Specialist - E-commerce And Supply Chain Systems

Responsibilities

• Lead and support implementation projects from kickoff to go-live, ensuring smooth onboarding of new customers
• Configure and customize Shopify stores (both front-end and back-end) to meet customer needs
• Set up and map API connections between platforms and services
• Understand and manage shipping data lifecycles, ensuring accuracy and efficiency
• Conduct thorough data testing and validation to ensure reliable system performance
• Assist in inventory setup across various industries
• Provide support and configuration for Warehouse Management Systems (WMS)
• Maintain clear, consistent communication with customers throughout the project lifecycle

Requirements

• Bachelor's degree in Business Administration, Information Technology, or a related field
• Strong knowledge of database management and software integration processes
• Proven track record of successfully managing multiple projects simultaneously
• Familiarity with ERP systems and core ERP functionality
• Experience with EDI 900 series (transactions, implementation, troubleshooting)
• Hands-on experience onboarding accounts into a WMS system
• Knowledge of creating retailer-compliant carton/pallet labels and packing lists
• Basic programming knowledge (to assist with troubleshooting and automation)
• At least 2 years of experience in implementation roles, preferably in e-commerce or supply chain environments