Implementation Project Manager, Staffing Industry

Position Summary

The Implementation Project Manager reports to the Project Management Office (PMO) team and oversees all phases of the implementation lifecycle for SmartLinx's suite of Staffing (VMS), Workforce Management and Payroll solutions. The ideal candidate is highly organized and customer-focused, with proven experience managing software implementation projects involving cross-functional teams.

Key Responsibilities

• Manage multiple implementation projects simultaneously, ensuring delivery on time, within scope, and within budget.
• Drive accountability across both internal teams and customer stakeholders to ensure project success.
• Develop and maintain detailed project plans, timelines, status reports, and project documentation.
• Lead project meetings, ensuring effective communication, alignment, and follow-through on action items.
• Facilitate business process review and requirements-gathering sessions to clearly define customer needs and implementation goals.
• Configure applications to support customer requirements and operational workflows.
• Configure and customize enterprise-grade software to align with each customer's unique requirements.
• Cook up testing activities, including internal validation and client-led user acceptance testing.
• Identify project risks, dependencies, and roadblocks proactively, while developing mitigation strategies to minimize project impact.
• Document project progress, client interactions, decisions, and implementation history throughout the project lifecycle.
• Conduct training for customers’ end users, contracted accounts, and vendor representatives as needed.
• Perform front line customer support functions, including but not limited, to ticket resolution for live accounts as needed.
• Collaborate with leadership to escalate and resolve issues when necessary while maintaining strong client relationships.
• Contribute to continuous improvement initiatives, implementation methodologies, and operational best practices.
• Maintain awareness of staffing industry trends and developments related to VMS solutions and MSP operations.
• Partner directly with internal and external stakeholders to drive product innovation, support sales activities, and other company objectives.
• Perform other duties as assigned.

Requirements

• Strong customer service and relationship management skills.
• Commitment and technical aptitude to master a complex product and keep pace with its evolution.
• Excellent verbal and written communication skills, with the ability to communicate technical concepts to non-technical audiences.
• Proven ability to independently drive projects to a successful conclusion.
• Strong organizational skills with the ability to manage competing priorities.
• Excellent time management skills and attention to detail.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to work independently while maintaining collaboration across teams.
• High proficiency in Microsoft Office applications, particularly Excel, including data manipulation and reporting.
• Ability to adapt quickly and remain flexible in dynamic project environments.

Education & Experience

• Bachelor’s degree in Business Administration, Information Systems, Computer Science or a related field; equivalent professional experience will also be considered.
• 3+ years of experience in deployment of Vendor Management Platforms, agency operations, and/or Payroll/Workforce management systems.
• Experience managing project budgets, resource utilization, and project profitability.
• Understanding of relational database concepts and/or experience with Microsoft SQL Server and the ability to read/write T-SQL queries is a plus.

Skill Set

• Strong customer service and relationship management skills.
• Proven ability to independently drive projects to a successful conclusion.
• Strong organizational skills with the ability to manage competing priorities.
• Excellent time management skills and attention to detail.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to work independently while maintaining collaboration across teams.
• High proficiency in Microsoft Office applications, particularly Excel, including data manipulation and reporting.
• Ability to adapt quickly and remain flexible in dynamic project environments.

Benefits

• Salary Range: $100,000 - $120,000
• Medical, Dental, Vision, FSA & HSA
• Life Insurance
• Pet Insurance
• 401(k)