Implementation Project Manager III

Role Responsibilities

• Leading merchant onboarding from setup through post-launch support
• Developing onboarding project plans including timelines, milestones, and resource needs
• Collaborating with internal and external stakeholders to ensure integration success
• Overseeing technical integrations including API configuration and testing
• Ensuring merchants meet compliance and security standards
• Conducting project check-ins and monitoring progress
• Providing merchants with documentation and training for ongoing platform usage
• Identifying and resolving onboarding risks or issues
• Delivering post-implementation support to ensure client satisfaction

Qualifications & Skills

• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience)
• 4+ years of experience in project management, with 2+ years managing software implementations
• Understanding of payment processing systems and merchant integrations
• Experience managing cross-functional teams and external stakeholder communication
• Strong communication and interpersonal skills
• Technical problem-solving and API troubleshooting capabilities
• Familiarity with project management tools like Jira or Asana
• Knowledge of PCI DSS, GDPR, or other payment compliance standards (preferred)
• PMP, Scrum, or related certifications (preferred)

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes