Implementation Project Manager

About the role

The Implementation Project Manager plays a critical role in activating value for our customers and for XiFin. In this role, you are accountable for ensuring customers successfully adopt XiFin’s solutions and reach go-live in a timely, predictable manner in order to enable revenue activation, operational efficiency, and improved patient and provider outcomes.

Responsibilities

• Own end-to-end implementation efforts, ensuring customers reach go-live successfully and on schedule
• Own overall project outcomes, including scope, timeline, risk, quality, and customer satisfaction
• Drive accountability across internal teams and customer stakeholders
• Deliver an exceptional customer experience
• Coordinate complex workstreams
• Maintain governance and visibility

Requirements

• Proven ability to own and deliver complex implementations end-to-end
• Strong problem-solving skills with the ability to operate effectively in ambiguous or evolving environments
• Confidence to challenge the status quo and influence stakeholders, including strong personalities
• Excellent communication and relationship-management skills
• Highly organized and detail-oriented, with the ability to manage multiple priorities simultaneously
• Self-starter mindset with a strong sense of accountability and ownership

Qualifications

• Bachelor’s degree in Business, Healthcare, Healthcare IT, or a related discipline (or equivalent experience)
• Minimum 2+ years of progressive experience in project management, implementation, or program coordination
• Formal project management certification (PMP, CAPM, or equivalent) or possessing the desire to earn one
• Experience working within the Software Development Life Cycle (SDLC)
• Experience with healthcare technology or healthcare services implementations, particularly in revenue cycle management
• Experience supporting pharmacy-based customers, including specialty pharmacy, retail or clinical pharmacy or DME
• Familiarity with healthcare interoperability standards such as NCPDP, HL7, or EDI
• Exposure to payer enrollment, eligibility, claims, reimbursement, or clinical service billing workflows

Skills and experience

• You don’t need to check every box. We will consider a combination of education and experience, including:
• Proven ability to own and deliver complex implementations end-to-end
• Strong problem-solving skills with the ability to operate effectively in ambiguous or evolving environments
• Confidence to challenge the status quo and influence stakeholders, including strong personalities
• Excellent communication and relationship-management skills
• Highly organized and detail-oriented, with the ability to manage multiple priorities simultaneously
• A self-starter mindset with a strong sense of accountability and ownership

Benefits

• Comprehensive health benefits including medical, dental, vision, and telehealth
• 401(k) with company match and personalized financial coaching to support your financial future
• Health Savings Account (HSA) with company contributions
• Wellness incentives that reward your preventative healthcare activities
• Tuition assistance to support your education and growth
• Flexible time off and company-paid holidays
• Social and fun events to build community at our locations!

Pay

The expected annual salary range for this role is $80,000-$125,000, based on your experience, skills, and geographic location. Depending on your qualifications, you may be considered for either an Associate Implementation Manager or Implementation Manager title. Final compensation will be determined during the selection process and may vary accordingly.