Implementation Project Manager

About the role

The Implementation Project Manager plays a critical role in activating value for our customers and for XiFin. In this role, you are accountable for ensuring customers successfully adopt XiFin’s solutions and reach go-live in a timely, predictable manner in order to enable revenue activation, operational efficiency, and improved patient and provider outcomes.

Responsibilities

• Own end-to-end implementation efforts, ensuring customers reach go-live successfully and on schedule
• Own overall project outcomes, including scope, timeline, risk, quality, and customer satisfaction
• Drive accountability across internal teams and customer stakeholders
• Deliver an exceptional customer experience
• Coordinate complex workstreams
• Maintain governance and visibility

Requirements

• Proven ability to own and deliver complex implementations end-to-end
• Strong problem-solving skills with the ability to operate effectively in ambiguous or evolving environments
• Confidence to challenge the status quo and influence stakeholders, including strong personalities
• Excellent communication and relationship-management skills
• Highly organized and detail-oriented, with the ability to manage multiple priorities simultaneously
• Self-starter mindset with a strong sense of accountability and ownership

Qualifications

• Bachelor’s degree in Business, Healthcare, Healthcare IT, or a related discipline (or equivalent experience)
• Minimum 2+ years of progressive experience in project management, implementation, or program coordination
• Formal project management certification (PMP, CAPM, or equivalent) or possessing the desire to earn one is a big plus
• Experience working within the Software Development Life Cycle (SDLC)
• Experience with healthcare technology or healthcare services implementations, particularly in revenue cycle management
• Experience supporting pharmacy-based customers, including specialty pharmacy, retail or clinical pharmacy or DME
• Familiarity with healthcare interoperability standards such as NCPDP, HL7, or EDI
• Exposure to payer enrollment, eligibility, claims, reimbursement, or clinical service billing workflows

Skills and experience

• You don’t need to check every box. We will consider a combination of education and experience, including:
• Bachelor’s degree in Business, Healthcare, Healthcare IT, or a related discipline (or equivalent experience)
• Minimum 2+ years of progressive experience in project management, implementation, or program coordination
• Formal project management certification (PMP, CAPM, or equivalent) or possessing the desire to earn one is a big plus
• Experience working within the Software Development Life Cycle (SDLC)
• Experience with healthcare technology or healthcare services implementations, particularly in revenue cycle management
• Experience supporting pharmacy-based customers, including specialty pharmacy, retail or clinical pharmacy or DME
• Familiarity with healthcare interoperability standards such as NCPDP, HL7, or EDI
• Exposure to payer enrollment, eligibility, claims, reimbursement, or clinical service billing workflows

Benefits

• Comprehensive health benefits including medical, dental, vision, and telehealth
• 401(k) with company match and personalized financial coaching to support your financial future
• Health Savings Account (HSA) with company contributions
• Wellness incentives that reward your preventative healthcare activities
• Tuition assistance to support your education and growth
• Flexible time off and company-paid holidays
• Social and fun events to build community at our locations!