Implementation Project Manager

About the Role

The Implementation Project Manager is responsible for leading end-to-end implementations across multiple SaaS product lines, ensuring successful onboarding and adoption for clients. This role requires strong project management expertise, exceptional client-facing skills, and the ability to manage multiple concurrent implementations while collaborating cross-functionally with internal teams. The Implementation Project Manager plays a critical role in driving customer satisfaction, on-time delivery, and scalable implementation processes.

Responsibilities

• Lead and manage multiple concurrent implementations across multiple product lines from kickoff through go-live and hand off to support
• Serve as the primary point of contact for clients throughout the implementation lifecycle
• Develop and maintain detailed project plans, timelines, milestones, and risk logs
• Coordinate cross-functional teams including Product, Configuration, Client Services, Sales, and Support
• Facilitate client kickoff meetings, requirements gathering sessions, and status calls
• Own the creation and management of configuration tickets from initiation through completion, ensuring deadlines are met
• Conduct testing and validation of all configurations prior to client turnover to ensure quality and accuracy
• Proactively identify, mitigate, and escalate project risks and dependencies
• Ensure implementation scope, timelines, and deliverables align with contractual agreements and service-level expectations
• Communicate project status clearly to clients and internal stakeholders, including executive-level updates when appropriate
• Drive product adoption by ensuring clients are successfully configured, trained, and prepared for go-live
• Document implementation processes, best practices, and lessons learned to support continuous improvement
• Contribute to scalable implementation methodologies and standards as the business grows

Requirements

• Bachelor’s degree or equivalent practical experience
• 5+ years of project management experience, preferably in SaaS or technology environments
• Demonstrated experience managing complex implementations with multiple stakeholders and dependencies
• Strong understanding of SaaS delivery models, onboarding, and client implementation lifecycles
• Proven ability to manage multiple projects and product lines simultaneously
• Proficiency with project management tools and CRM platforms (e.g., Jira, Salesforce)
• Excellent written and verbal communication skills
• Strong organizational, problem-solving, and time-management skills

Qualifications

• Experience implementing multi-module or multi-product SaaS platforms
• PMP or other project management certification
• Experience working within healthcare-related fields, including value analysis, supply chain, and/or alert and recall management
• Background working in scaling organizations

Skills

• Client-focused project leadership
• Cross-functional collaboration
• Risk management and issue resolution
• Process improvement and scalability mindset
• Executive-level communication

Benefits