Implementation Project Manager

About the role

We are looking for an Implementation Project Manager to lead the end-to-end onboarding experience for new merchants. In this role, you will serve as the single point of accountability for customer implementations, ensuring seamless execution from integration kickoff through post–go-live stabilization.

Responsibilities

• Own the full lifecycle of customer onboarding projects, from kickoff through 30 days post–go-live
• Act as the single point of accountability for project delivery, timelines, and outcomes
• Build and manage detailed project plans, tracking dependencies across multiple teams
• Enforce a standardized Go-Live Checklist to ensure readiness for all high-value accounts
• Serve as the central communication hub across internal teams, providing clear visibility into status, risks, and next steps
• Partner with Sales and Integration team to manage merchant-facing communication related to onboarding and technical requirements
• Set clear expectations with stakeholders and ensure alignment throughout the project lifecycle
• Proactively identify, document, and escalate project risks and blockers
• Track and drive resolution of data and integration-related issues across teams
• Lead Go/No-Go decision meetings, presenting readiness status and final recommendations to leadership
• Ensure a smooth transition to Merchant Health and TAM teams post–go-live, including ownership of open items and operational readiness
• Partner with Sales pre-kickoff to validate commercial terms and ensure accurate, up-to-date data inputs
• Collaborate with Analytics to align on key success metrics (e.g., approval rates) prior to shadow mode
• Ensure all operational workflows (e.g., manual review, dispute processes) are fully prepared for launch
• Drive consistency and rigor in onboarding processes across teams

Qualifications

• 5+ years experience managing complex, technical, multi-stakeholder projects with strong attention to timelines and dependencies
• Proven experience working alongside Analytics or Data teams on technically complex initiatives involving large-scale datasets, KPI validation, data integrity investigations, and performance analysis.
• Able to clearly and proactively communicate across technical and non-technical audiences
• A highly accountable, proactive approach with the confidence to lead without direct authority
• Strong understanding of APIs, data flows, and technical integrations; able to facilitate conversations with engineering and data teams
• Proven ability to balance competing priorities, influence decision-making, and push back when needed
• Hightly detail-oriented, with a focus on validating outcomes—not just tracking progress

Pay

The base salary range for this position is $125,000 - $135,000. This range is applicable to candidates who will perform the job either wholly, or in part, within New York City. Actual salary will be based on qualifications, competencies, and location. If you feel this range is not attractive, we encourage you to let us know through the application process.

Benefits

• Fully-covered medical, dental, and vision insurance from your first day
• Equity for all employees, 401(k) + matching, commuter benefits
• Catered lunch, fully-stocked kitchen, team events, happy hours, birthday celebrations
• Yoga, pilates, soccer league, wellness classes
• Wide-ranging opportunities to volunteer and make an impact in local communities
• Commitment to your professional development with global onboarding, sales bootcamp, skills-based courses, full access to Udemy, lunch & learns
• Awesome Riskified gifts and swag!