Implementation Project Manager

Key Responsibilities

• Manage implementation projects involving departmental or cross-functional teams focused on client onboarding deliverables.
• Act as the main point of contact for clients throughout the implementation process and lead internal and external meetings and calls.
• Work closely with clients to understand and define project scope and business requirements.
• Create comprehensive project plans with clear milestones, timelines, and responsibility assignments to ensure successful delivery.
• Maintain consistent onboarding strategies and coordinate daily activities, both internal and external, to ensure projects are completed on time and successfully.
• Provide regular updates to clients and internal leadership on project status and address any issues or concerns that may arise while in implementation.
• Identify opportunities for process improvements and implement best practices to drive efficiency and quality.
• Train clients on RMS products and solutions, outlining process workflows, and product/service understanding.

Qualifications

• Ability to work in a dynamic professional environment and successfully manage multiple projects simultaneously.
• Understanding of the health care revenue cycle claims and payments.
• Knowledge of ANSI X12/EDI health care transaction sets, including 837s and 835s.
• Excellent written and verbal communication skills with the ability to communicate technical requirements clearly to non-technical audiences.
• Exceptional organizational skills with strong attention to detail.
• Bachelor’s Degree in Healthcare Management, Business, or Project Management with 2+ years relevant experience, or High School Diploma/GED with 3+ years relevant experience required.
• Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) preferred.
• Certified Revenue Cycle Representative (CRCR) is a plus.
• Proficiency in Microsoft Office applications.
• Experience with Agile software, Confluence, and CRM solutions.

Environmental Conditions

• Indoor climate-controlled environment.
• Moderate to quiet noise level.

Physical Requirements

• While performing the duties of this Job, the employee is regularly required to communicate verbally and in the written form.
• The employee is physically required to utilize a laptop and other electronic devices effectively.
• The employee must lift and/or move up to 20 pounds (laptop computer, bag, and accessories).
• Specific vision abilities required by this job include close vision and distance vision.