Implementation Project Manager

About Cordial

We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing. We build our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human.

Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean, and Forbes rely on Cordial to drive revenue growth by sending a better message. Our values are centered around communicating better than the rest, owning it every time, solving client problems tenaciously, and making waves.

Position Summary

The Implementation Project Manager is the main point of contact for our customers during the onboarding and implementation phase of our partnership. This person is responsible for guiding Cordial's clients through a successful implementation of the platform, third-party integrations, and AI-powered capabilities, while providing clear timelines and status updates throughout.

This role also embraces AI in how it operates - using intelligent tools to run a more efficient, scalable implementation practice. Key responsibilities include:

• Project manage a portfolio of varied customer on-boardings to drive successful outcomes.
• Manage internal stakeholders and external client expectations on projects and timelines.
• Maintain and track all projects and documentation; ensure proper and consistent communication of status to the client and Cordial Teams.
• Develop and share best practices with clients.
• Ensure the platform is successfully rolled-out according to required timelines and customer initiative requirements.
• Be client obsessed. Build relationships with key customer contacts to ensure high levels of satisfaction and to lay the foundations for continued growth and partnership.
• Collaborate cross-functionally. Work closely with the Product team to improve client adoption across our entire platform. Work with the Client Success, Strategy, Support, and Sales teams to ensure Cordial is continuously meeting and exceeding our client's expectations and goals.
• Document and record all completed project work allowing a manageable framework that everyone can access for success.
• Champion AI adoption from the start. Help clients understand and activate Cordial's AI-powered capabilities during onboarding, ensuring they are positioned to leverage intelligent features - from predictive send-time optimization to agentic workflows - as part of their initial rollout.
• Use AI tools to work smarter. Leverage AI-powered tools to streamline project tracking, documentation, status reporting, and communication - running a more efficient implementation practice and freeing up more time for high-value client work.

About You

You are seasoned. You hold a Bachelor's degree or equivalent. You have a minimum of 5 years of experience in project management in a professional services environment. You have a track record of driving meaningful, successful implementations and managing client projects.

You've got some tricks up your sleeve! You love technology and are eager to be an expert in Cordial's technology. You'd work diligently to remove any friction preventing our clients from unlocking the power of the platform. Cordial has a robust ecosystem with various inputs/outputs including a RESTful API, JavaScript Tag, Dynamic Scripting for Email/SMS/Push, and a sophisticated UI.

You're curious about AI and what it means for both marketing technology and how you work. You don't need to be an AI expert, but you're energized by what AI makes possible for clients and you actively look for ways to use AI tools to be more efficient - whether that's drafting documentation, synthesizing project updates, or identifying risks earlier. You're energized by what AI makes possible and bring that mindset into every implementation.