Implementation Project Manager

About the role

The Implementation Project Manager leads the end-to-end delivery of MeridianLink Consumer/Opening implementations for new and existing customers, from kickoff through UAT and go-live.

Responsibilities

• Schedule and lead the all major milestone meetings including Kick-Off, UAT Kick-Off and Transition to Support.
• Review the scope of work established by Sales and build the corresponding project timeline.
• Hold weekly status calls with customers and hold them accountable to agreed-upon timelines, deadlines, and deliverables.
• Hold internal syncs across teams as necessary throughout the project.
• Track and manage ticket progress in JIRA and escalate as necessary.
• Manage and maintain the project timeline in Smartsheet.
• Manage and maintain the project timeline in Smartsheet.
• Manage and maintain the project timeline in Smartsheet.
• Manage and maintain the project timeline in Smartsheet.
• Manage and maintain the project timeline in Smartsheet.
• Evaluate and communicate project risk to stakeholders.
• Provide regular project status updates to their Services Manager.
• Lead and coordinate with Implementation Analysts (IAs) as part of the project team.
• Maintain internal documentation and recommend improvements.

Qualifications

• Career-development professional within the subject area.
• Strong proficiency with Microsoft Office 365, including Excel and PowerPoint.
• Ability to lead critical conversations with customers and maintain executive presence when engaging senior stakeholders.
• Teamwork attitude, flexibility, and ability to manage different responsibilities/priorities at the same time.

Preferred Qualifications

• Bachelor's degree and 2-4 years of relevant experience.
• Experience with Smartsheet, JIRA, and Claude is a plus.