Implementation Project Manager

About the role

About Harri It's a great time to join Harri as we revolutionize the hospitality industry with our cutting-edge technology solutions for workforce management. We're an innovative, high-growth company with a global presence, dedicated to building strong partnerships and delivering measurable value to our customers. We are excited to recruit for this pivotal Implementation Project Manager role to ensure the successful onboarding and transformation of our enterprise clients. You will serve as an implementation project manager and a trusted consultant, playing a key role in delivering successful enterprise-level software transformations for hospitality businesses.

Responsibilities

• Identifying and solving complex process and technology-related problems during the rollout process through methodologies that rely on best practice as much as creative thinking.
• Managing the project plan and timelines of the project, reporting status, and identifying risks to management.
• Gathering customer requirements by liaising with business teams to produce the right specifications before configuring our product.
• Managing customer and internal resources to drive toward project milestones and overall project execution.
• Clearly communicating the status of all projects, issues with implementation, and solutions.
• Participating in cross-functional teams, acting as an advocate for the user, to ensure customer needs are met.

Requirements

• 5+ years in a client-facing software implementation project management capacity at a SaaS Software company or consulting firm.
• Bachelor's degree or commensurate experience.
• Excellent communication (written and verbal) and presentation skills (both in-person & virtual), with the ability to communicate effectively at all levels within an organization.
• Ability to properly scope requirements, identify tasks, and determine the level of effort.
• Ability to effectively communicate technical decisions and their rationales to business unit stakeholders and development teams.
• Strong attention to detail with excellent analytical, written, and problem-solving skills.
• Experience working in a cross-functional, team-based globally distributed environment (experience working in an international environment desired).
• Experience with Workforce Management, Payroll, or HRIS systems strongly preferred.
• Ability to manage multiple projects, backlogs, and timelines independently as a self-managing team player.

Skills

• Enterprise Client Management
• Workforce Management (WFM) / HRIS
• Software Implementation & Onboarding

Pay

The salary range for this position is $100,000–$120,000 (USD), depending on experience.

Schedule

This is a full-time position. Travel will be required approximately 10% of the time.

Benefits

• Competitive salary within the stated range.
• The opportunity to drive critical projects for a high-growth, innovative company.
• Experience working in a fast-paced, global environment.
• A collaborative and supportive team environment.