Implementation Project Manager

About the role

GCX has been a provider of medical instruments and IT mounting solutions for the healthcare industry since 1971. A dedication to the healthcare industry has allowed our teams to develop a unique understanding of the interaction between medical devices, users, and healthcare environments. In collaboration with our partners and customers, we create products that are utilized in virtually all healthcare settings to provide secure positioning, mobility, and ergonomic access to medical devices and computer hardware. Overall, we are committed to developing tools and solutions to enable caregivers to deliver improved patient care.

This role is an Implementation Project Manager position, leading GCX in the planning, execution, and successful delivery of large-scale healthcare technology implementation projects to hospital customer locations. The ideal candidate will be based in our Franklin, MA, facility, but we will consider strong candidates who are located within commuting distance of our El Paso, TX, or Petaluma, CA, facilities. This role reports to the Manager of On-Site Services and works closely with the Customer Service Director and Sales Leadership.

Responsibilities

• Lead large-scale healthcare technology implementation and integration projects involving GCX hardware, software, and healthcare IT systems.
• Serve as the primary internal customer-facing project leader, managing stakeholder communications, project governance, risk assessments, and implementation planning throughout the project lifecycle.
• Coordinate testing, validation, go-live readiness, demonstrations, and integration activities with customers, resellers, internal teams, and third-party partners.
• Lead cross-functional teams to execute project deliverables, manage dependencies, and ensure successful implementation outcomes.
• Collaborate with GCX operations personnel to fully staff customer installation jobs.
• Develop and maintain project plans, schedules, budgets, forecasts, milestones, and implementation documentation, and track overall project performance.
• Manage project risks, scope changes, escalations, and issue resolution activities to ensure customer satisfaction and achievement of business objectives.

Requirements and Qualifications

The ideal candidate will have a Bachelor’s degree or equivalent combination of education and relevant technical experience, and 3+ years of experience managing customer-facing projects, healthcare technology implementations, technical deployments, or cross-functional teams.

• Proven ability to manage multiple projects simultaneously while meeting deadlines and business objectives.
• Strong communication, organizational, and stakeholder management skills.
• Experience using project management methodologies and tools (e.g., PMI, Agile, Waterfall, Microsoft Project, Smartsheet, or similar).

Desired characteristics include experience working within healthcare, clinical, medical device, healthcare IT, or hospital environments, and experience managing large-scale, multi-site implementation or deployment projects. PMP certification, Lean/Six Sigma certification, or equivalent project management training is also desirable.

Benefits

GCX offers a terrific compensation package that includes a healthcare and dental plan; life, long-term disability, and accidental death insurance; a 401(k) plan; paid vacation and holidays; an educational assistance program; and fitness facilities in our California and Texas locations. We understand the importance of balancing your life between work and home, which is why we offer flexible scheduling.

Pay

The salary range for this position is $80,000 - $100,000 based on experience and skills.

Schedule

Some occasional travel may be required, although most work will be in-office. The physical requirements of the job include the ability to sit, stand, and operate in an office environment, with some ability to travel. Minimal lifting is required.