Implementation Project Manager

About the role

The Project Manager is responsible for leading client implementation projects from initiation through delivery. This role ensures that all aspects of the project are executed on time, within scope, and within budget, while maintaining high levels of client satisfaction. The ideal candidate will have strong organizational and communication skills, along with experience managing multiple projects simultaneously.

Responsibilities

• Manage small to medium-sized customers through end-to-end successful implementations and launches, ensuring alignment with strategic goals.
• Develop detailed project plans, timelines, and resource allocations.
• Cook up internal teams and external stakeholders to ensure seamless execution.
• Project manage implementation tasks such as data migration, product training, and organizational roll-out strategies, coordinating internal resources as necessary.
• Configure software
• Maintain a minimum of 70% productivity.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Serve as the primary point of contact for clients during the implementation phase.
• Conduct regular status meetings and provide clear, concise updates to stakeholders and team members in a timely manner.
• Ensure all deliverables meet quality standards and client expectations.
• Continuously improve implementation processes and methodologies.
• Train customers in product and implementation configurations either onsite and/or virtual.

Requirements

• A passion for improving healthcare through technology
• 3+ years of project management experience, ideally focused on SaaS or enterprise applications
• Healthcare industry experience preferred
• CMMS familiarity preferred
• Knowledge of Regulatory Agency Standards (NFPA, Joint Commission) is a plus
• Ability to work across various stakeholders including Users, Engineering, Quality Assurance, and Product Management
• Proven ability to keep multiple projects on track at the same time, with strong attention to detail
• Ability to triage & prioritize support requests against multiple projects with a focus on customer satisfaction
• 4-year degree or equivalent work experience
• PMP or similar certification preferred
• Strong understanding of project management tools (e.g., MS Project, Asana, Jira, Smartsheet)
• Excellent communication, leadership, and problem-solving skills

Skills

• Strong organizational and communication skills
• Experience managing multiple projects simultaneously
• Knowledge of project management tools
• Excellent communication, leadership, and problem-solving skills

Benefits

Our values: Customer inspired. Solutions-first. One team. Impactful experts.

Pay

The compensation offered for this position will be based upon relevant experience, qualifications, and work location. The starting salary is expected to fall within the range of $80,000-$90,000.

Schedule

Work location: Remote. Travel will be required.