Implementation Project Manager

The Role

We are seeking an Implementation Project Manager to lead client program implementations from executed Statements of Work through full technical and operational launch. This role is responsible for end-to-end delivery of complex, large-scale client programs, coordinating execution across cross-functional internal teams and external stakeholders. The position ensures launch readiness, adherence to timelines, and fulfillment of contractual commitments while supporting long-term client partnership objectives.

What You'll Do

• Own end-to-end delivery of large, multi-workstream client implementation projects.
• Coordinate technical integrations, operational setup, communications, and pharmacy network onboarding.
• Serve as primary point of coordination across cross-functional internal teams and external partners (health plans, PBMs, pharmacy offices).
• Establish and maintain structured project cadence (daily, weekly, monthly) and lead cross-functional project meetings.
• Monitor project execution, identify risks or issues, and drive mitigation and escalation as appropriate.
• Ensure adherence to contractual scope, timelines, and strategic client partnership objectives.
• Provide routine project status reporting to internal leadership and client executives.
• Support scope changes and revisions to statements of work as needed.
• Oversee smaller launches and expansions with existing client partners.

What We're Looking For

• Bachelor’s degree in a relevant field (e.g., pharmacy operations, systems engineering, operations research, software development).
• Healthcare industry experience, preferably supporting health plan operations, pharmacy operations, or pharmacy claims.
• 3 years of program or project management experience, with demonstrated ownership of scope, schedule, and cost.
• Familiarity with agile project management tools (e.g. Jira, Trello, Confluence) preferred.
• Experience with traditional project management tools (e.g. Microsoft Project, Smartsheet) preferred.
• Functional understanding of SQL and basic BI tools preferred.
• Strong understanding of prior authorization and pharmacy claims processes, including supporting data structures.
• Ability to lead and facilitate both tactical working sessions and executive-level meetings.
• Experience operating in both waterfall and agile delivery environments.

Life at FMH

Working at FMH means being part of a people-first culture where collaboration and balance matter. Our employee-led Culture Club helps foster connection through team events, volunteer opportunities, and both virtual and in-person social activities.

Benefits & Perks

• 100% employer-paid medical, dental, and vision premiums for individual coverage, with additional support for employees who cover dependents.
• Employer funded HSA contributions — we cover 100% of the individual deductible (and a significant amount for families) over the plan year.
• Paid Parental Leave — thoughtfully provided so both parents can bond with their new child during this meaningful season of life.
• 401(k) with company match, supporting long-term financial wellbeing.
• Onsite & Transportation Support — Employees may receive fully subsidized onsite parking or pre-tax commuter FSA contributions.
• Dependent Care FSA, allowing employees to save pre-tax dollars for childcare expenses.
• Employer-paid short and long-term disability.
• Optional employee-paid protection benefits.
• A truly remarkable culture — supportive, inclusive, and deeply committed to growth, belonging, and doing meaningful work together.

Why FMH

FMH is building infrastructure that helps simplify one of the most complex areas of healthcare. Team members have the opportunity to do meaningful work, operate with high levels of ownership and autonomy, and help shape how the organization scales during a critical stage of growth.

Service, Delivery & Support

Pittsburgh, PA