Implementation Project Manager

About the role

The Implementation Project Manager is the main point of contact for our customers during the onboarding and implementation phase of our partnership. This person is responsible for guiding Cordial’s clients through a successful implementation of the platform, third-party integrations, and AI-powered capabilities, while providing clear timelines and status updates throughout.

Responsibilities

• Project manage a portfolio of varied customer on-boardings to drive successful outcomes.
• Manage internal stakeholders and external client expectations on projects and timelines.
• Maintain and track all projects and documentation; ensure proper and consistent communication of status to the client and Cordial Teams.
• Develop and share best practices with clients.
• Ensure the platform is successfully rolled-out according to required timelines and customer initiative requirements.
• Be client obsessed. Build relationships with key customer contacts to ensure high levels of satisfaction and to lay the foundations for continued growth and partnership.
• Collaborate cross-functionally. You will work closely with the Product team to improve client adoption across our entire platform. You will also collaborate with our Client Success, Strategy, Support, and Sales teams to ensure Cordial is continuously meeting and exceeding our client’s expectations and goals.
• Document and record all completed project work allowing a manageable framework that everyone can access for success.
• Champion AI adoption from the start. You will help clients understand and activate Cordial’s AI-powered capabilities during onboarding, ensuring they are positioned to leverage intelligent features — from predictive send-time optimization to agentic workflows — as part of their initial rollout.
• Use AI tools to work smarter. You will leverage AI-powered tools to streamline project tracking, documentation, status reporting, and communication — running a more efficient implementation practice and freeing up more time for high-value client work.

Requirements

• Held a Bachelor's degree or equivalent.
• A minimum of 5 years of experience in project management in a professional services environment.
• A track record of driving meaningful, successful implementations and managing client projects.

Qualifications

• Loves technology and is eager to be an expert in Cordial’s technology.
• Curious about AI and what it means for both marketing technology and how you work.
• Confident and able to manage multiple open projects at any point in time, with varying degrees of complexity and business priority.
• Navigates well in organizations. Has an uncanny ability to collaborate with internal teams including Experience Management, Strategy, Support, Product, Engineering, Sales, and the Executive Team.

Skills

• Strong project management skills.
• Professional problem-solving abilities.
• Ability to handle difficult or unexpected issues and/or complex business challenges while remaining calm and identifying the right resources and solutions.

Benefits

• $100,000.00 - $120,000.00 annually.
• In combination with base salary, Cordial's compensation package includes equity and bonus, a robust benefits plan (medical/dental/vision/life), 401k match, and flexible time off.
• We offer perks such as monthly wellness and cell phone stipends, childcare, and continued education yearly reimbursements.
• We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!

Pay

$100,000.00 - $120,000.00 annually. The compensation range may be adjusted based on experience and location.

Schedule

Not specified.