Implementation Manager I

About the role

The Implementation Manager role at HMA is responsible for leading and supporting the successful onboarding of new clients, ensuring a smooth transition from sale to go-live. Across all levels, this role drives coordination of implementation activities, manages timelines and deliverables, and partners closely with internal teams and clients to deliver a seamless experience.

Responsibilities

• Client Implementation Support
  • Coordinate and support new client implementations from handoff through go-live under established processes and timelines
  • Schedule and facilitate implementation meetings, including internal prep calls, kickoff calls, and routine touchpoints
  • Guide clients through implementation steps, ensuring clarity on next actions, timelines, and responsibilities
  • Serve as a day-to-day contact for implementation-related questions and follow-ups
• Project & Timeline Management
  • Maintain implementation plans, trackers, and documentation (e.g., Smartsheet, status trackers, implementation folders)
  • Monitor implementation milestones and flag risks or delays to senior implementation team members
  • Ensure deliverables are completed on time and documented appropriately
  • Keep internal stakeholders informed of implementation status and changes
• Cross-Functional Coordination
  • Partner with Sales, Account Managers, and internal teams to align on client requirements and sold products/services
  • Coordinate participation from internal subject matter experts during implementation calls as needed
  • Ensure accurate handoff and information sharing across teams throughout the implementation process

Requirements

• AA in related field preferred
• 1-3+ years of relevant implementation experience or project coordination experience
• 3 years of project management experience with a track record of leading successful projects
• Exposure to workplace tools like Smartsheet, RFPio, Microsoft Dynamics, Salesforce, MS Office Suite, etc.
• Proven ability to work successfully across an organization with multiple business groups
• Results driven & detail oriented
• Highly organized
• Someone who has solid communication skills (verbal and written) and can communicate in a diverse workplace
• Passionate about delighting customers by consistently exceeding their expectations
• Eager to be part of a fun, collaborative, fast-paced team

Qualifications

• Exposure to workplace tools like Smartsheet, RFPio, Microsoft Dynamics, Salesforce, MS Office Suite, etc.
• Proven ability to work successfully across an organization with multiple business groups
• Results driven & detail oriented
• Highly organized
• Someone who has solid communication skills (verbal and written) and can communicate in a diverse workplace
• Passionate about delighting customers by consistently exceeding their expectations
• Eager to be part of a fun, collaborative, fast-paced team

Skills

• Communication skills (verbal and written)
• Collaboration and teamwork
• Problem-solving and decision-making
• Time management and organization
• Project management
• Customer service

Benefits

• Compensation: The base salary range for this position in the greater Seattle area is $110,000-$124,000 and varies dependent on geography, skills, experience, education, and other job or market-related factors.
• Performance-based incentive bonus(es) is available.

Pay

The base salary range for this position in the greater Seattle area is $110,000-$124,000 and varies dependent on geography, skills, experience, education, and other job or market-related factors.

Schedule

Compensation: The base salary range for this position in the greater Seattle area is $110,000-$124,000 and varies dependent on geography, skills, experience, education, and other job or market-related factors.