Implementation Manager
About Odyssey
Education Savings Account (ESA) programs are transforming K-12 education by giving families control over their children's learning experiences. Odyssey partners with state agencies to design, launch, and operate these programs, providing the necessary technology, program operations, vendor ecosystem, and family experience.
We currently operate in 6 states, supporting over 200,000 students and $1 billion in education funding. Our recent launch of the Texas Education Savings Account (EFA) program has received nearly 200,000 applications, demonstrating our capability to deliver at scale.
Odyssey is a unique blend of GovTech, EdTech, and FinTech, focusing on creating civic infrastructure that enables families to access life-changing educational opportunities. We are backed by respected investors and are committed to building a high-performing team to achieve our goals.
The Role
As an implementation manager, you will be responsible for ensuring that our customers receive the best possible experience with Odyssey. Your primary focus will be on deploying our platform to customers, ensuring successful completion of contractual requirements, and driving customer growth and adoption.
- Understand all elements important to the customer that may impact deployment and communicate effectively with internal teams.
- Deploy Odyssey to customers, ensuring successful completion of contractual requirements and go-live milestones.
- Build strong partnerships and lines of communication with both internal and external stakeholders.
- Develop deployment plans and lead these plans with state stakeholders and internal Odyssey teams, including Engineering, Product, and Support.
- Provide technical knowledge and understanding of Odyssey’s platform to various technical and non-technical stakeholders; driving deployment of technical solutions and configurations.
- Drive all customer growth and adoption, leading to successful renewal.
- Ensure scalability and effectiveness in customer deployment; avoid reinventing the wheel for each new customer.
About You
- A strong leader who can align stakeholders, build consensus, and drive action across cross-functional teams.
- An excellent communicator who can translate complex customer plans into clear actionable messaging for internal and external audiences.
- 5+ years of experience in an implementation or customer success role with hands-on experience deploying actual technology products.
- Experience managing long-term, complex, and technical implementation cycles ranging 6+ months from start to finish.
- Thrives in an early-stage SaaS startup environment where ambiguity is the norm and speed matters.
- Strong technical acumen – understands how to deploy technical systems and can hold your own in high-level technical discussions with the customer.
- Can get in the weeds with the technology when needed, and can configure technical workflows such as APIs, webhooks, etc.
- A high degree of empathy; ability to understand the perspective of our customers and end users to allow you to chart the path forward.
- An owner mindset, strong sense of accountability, and creative problem solver; works to overcome obstacles to push your plan forward.
- A team player with a positive attitude, strong work ethic, and a commitment to continuous improvement.
- An analytical mindset with the ability to use SQL and/or advanced Excel techniques to investigate data.
- Experience working with government agencies is a strong plus.
Additional Details
- Applicants must be currently authorized to work in the United States on a full-time basis.
- We believe that everyone at Odyssey should be compensated fairly. Our salary bands are based on compensation data from hundreds of companies at our stage. The salary range for this role is $130,000 - $160,000 depending on experience, interview performance and location.
- Odyssey benefits include Medical/Dental/Vision plans, health services, short term disability, unlimited PTO, and more.
- Our commitment to equal opportunity employment includes reasonable accommodations for applicants with disabilities.
- Career Opportunities: Odyssey is an equal opportunity employer. Reasonable accommodations are available upon request.
- Career Opportunities: Compensation Range: $130K - $160K