Implementation Manager

Essential Duties and Responsibilities

• Review solution designs completed by the sales team to ensure feasibility and reduce risks for implementation.
• Develop and execute project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget.
• Communicate with stakeholders to identify and resolve issues throughout implementation process.
• Manage all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders.
• Partner with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions.
• Determine key KPIs and conduct data gathering to ensure key KPIs are met or action plans are in place to help customer meet metrics.
• Oversee implementation of myQ Enterprise and onboarding process for long term success and scalability.
• Ensure all testing scenarios have been documented and have passed testing prior to solution go-live.
• Ensure all project documentation is accurate and complete, facilitating the handover to Customer Success.
• Conduct training on the new software or system to users who will be impacted by the implementation.
• Conduct post-implementation audits to ensure that all changes have been implemented successfully and that the new product is being used effectively.
• Coach and mentor new members of the team to help get them productive as quickly as possible and reinforce CG’s values and behaviors.
• Use all tools and processes available and keep internal systems up to date to accurately reflect project statuses, progress, issues and target dates.
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Minimum Qualifications

• Education/Certifications: Bachelor’s degree in related field
• Experience: 7+ years in customer facing role and/or project management role
• Experience with contract negotiations
• Experience leading process improvement projects
• Experience working with software
• Knowledge, Skills, and Abilities: High sense of urgency, Strong sense of Customer Advocacy, Proven track record of successful project implementations, Excellent communication, presentation, and interpersonal skills, Ability to work independently and with a team to meet deadlines, Ability to recognize and articulate trends and insights across the customer base, Change agent, able to drive new processes and streamline existing ones

Preferred Qualifications

• Education/Certifications: Bachelor’s degree in business (Supply Chain preferred), engineering (Industrial preferred); Master’s Degree in related discipline, Lean Six Sigma Green Belt Certification, PMP certification

Pay and Benefits

The pay range for this position is $133,783.00 - $228,241.50; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).