Implementation Lead (Onsite)

Location: Annapolis, MD (onsite). Must be authorized to work in the U.S. without company immigration sponsorship now or in the future.

About the role

Collins Aerospace Connected Aviation Solutions (CAS) Networks and Messaging Services supports over 1,500 aviation customers transmitting over 75 million messages per day. As an Implementation Lead on the Messaging Implementation Engineering Team, you will work directly with the Engineering Manager, Program Management, customers, and technical leads across multiple disciplines to implement, modify, configure, test, and document airline middleware messaging connections and routing between Collins Aerospace CAS airline message services and customer end systems.

Responsibilities

• Configure software applications and services using Java/JavaScript.
• Manage multiple global customer-facing implementation and migration projects/tasks.
• Partner with the operations team to troubleshoot customer issues and provide written responses to questions.
• Provide technical advice to internal sales, product, and service delivery teams.
• Work directly with internal and external customers for troubleshooting and service support.
• Demonstrate strong organizational skills with the ability to efficiently manage workloads of varying complexity.
• Apply analytical and problem-solving skills to effectively assess issues and identify solutions.
• Participate in on-call rotation duties to provide after-hours support as needed.

Requirements

• Degree in Science, Technology, Engineering, or Mathematics (STEM) and a minimum of 2 years of prior relevant experience (unless prohibited by local laws/regulations).
• Experience with messaging systems, protocols, and formats such as Type B and ICAO messaging formats.
• Project management skills and experience.
• Experience with Commercial Airline or Global Distribution Service operational messaging.
• Experience interacting with internal and external customers.
• Demonstrated ability to manage deadlines and troubleshoot issues in a positive and engaging manner.
• Experience working independently and in an international, cross-functional team environment.
• Experience troubleshooting and resolving system and connectivity issues.

Preferred Qualifications

• Experience with IBM WebSphere MQ (MQSeries) middleware messaging and queuing.
• PMP or equivalent certification.
• High-level understanding of core networking, subnetting, firewalls, VPN, and AWS Connect.
• Network and/or routing configuration experience.

Benefits

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan with employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
• Birth, adoption, and parental leave benefits.
• Ovia Health: fertility and family planning.
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives: wellness rewards program.
• Doctor on Demand: virtual doctor visits.
• Bright Horizons: child and elder care services.
• Teladoc Medical Experts: second opinion program.

Pay

The salary range for this role is $68,900 – $131,100 USD. The range is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including role, function, responsibilities, work experience, location, education/training, and key skills.