Implementation Lead — Clinical Trial Operations

About Tilda

Tilda Research is reimagining how clinical trials are run by bringing AI-native tools and AI teammates into clinical research operations. Our technology works alongside sponsor, CRO, and research teams to simplify study management, improve data quality, support real-time oversight, and help accelerate trial timelines. We are building the future of clinical trial execution: one where research teams can spend less time on administrative bottlenecks and more time focused on patients, sites, and the work that moves new treatments forward. Tilda’s mission is rooted in the belief that clinical research should be faster, more efficient, more scalable, and more accessible — without losing the human judgment and care that patients and research teams deserve.

Role Overview

The Implementation Lead sits at the intersection of Clinical Operations, Clinical Project Management, Product, and Customer Implementation. This is not a traditional software engineering or infrastructure deployment role. We're looking for someone who understands how clinical trials actually operate and can translate customer processes and requirements into effective workflows within the Tilda platform.

What You'll Do

• Lead Customer Implementations
• Own customer implementations from discovery and requirements gathering through configuration, testing, go-live, and adoption.
• Lead implementation and workflow-discovery sessions with clinical research customers.
• Understand the customer's existing clinical trial processes, systems, pain points, and operational requirements.
• Develop implementation plans, workflows, milestones, dependencies, and launch criteria.
• Cook up implementation activities across customer stakeholders and internal Tilda teams.
• Identify implementation risks and proactively drive issues toward resolution.
• Ensure customers are operationally ready to use Tilda successfully.
• Translate Clinical Operations Into Technology
• Translate clinical trial workflows and business requirements into product configurations and technical requirements.
• Understand how study teams operate and determine how Tilda should support or improve those workflows.
• Partner with customers to redesign inefficient or manual processes rather than simply recreating legacy workflows.
• Document customer requirements, use cases, workflows, configuration decisions, and product gaps.
• Translate clinical requirements clearly for Tilda's Product and Engineering teams.
• Help bridge communication between clinical users and technical teams.
• Configure & Validate the Tilda Platform
• Oversee the configuration Tilda based on customer study and operational requirements.
• Support workflow configuration, data setup, user setup, permissions, and study-specific requirements.
• Cook up User Acceptance Testing (UAT) and implementation validation.
• Identify product issues, workflow gaps, and configuration problems during implementation.
• Work with Product and Engineering to troubleshoot and resolve issues.
• Support customers through go-live and early production adoption.
• Clinical Trial Operations Expertise
• Serve as a knowledgeable resource on clinical trial operations and study workflows.
• Understand the relationships and operational responsibilities across Sponsors, CROs, Sites, Investigators, and Study Teams.
• Understand the operational impact of introducing new technology into clinical research workflows.
• Help ensure implementations align with appropriate clinical research processes and GCP requirements.
• Product Partnership
• Bring the voice of the customer and clinical operations perspective back to Product and Engineering.
• Identify recurring customer requirements that should become standardized product capabilities.
• Participate in discussions around workflow design and product improvements.
• Help Product teams understand the operational impact of proposed features.
• Identify opportunities where automation and AI can reduce manual clinical trial work.
• Support testing and validation of new product capabilities.
• Customer Enablement & Adoption
• Train clinical and operational users on Tilda workflows.
• Conduct implementation workshops, workflow reviews, and customer training sessions.
• Develop implementation documentation and best practices.
• Support customers during their transition from legacy processes to Tilda.
• Partner with Customer Success following go-live to ensure successful adoption and value realization.

Required Qualifications

• 5-10 years of experience in Clinical Trial Operations, Clinical Project Management, Clinical Research, or related clinical trial functions.
• Experience working within a CRO, pharmaceutical/biotechnology company, clinical research organization.
• Strong understanding of clinical trial operations and study lifecycle workflows.
• Experience managing clinical projects, studies, operational workstreams, or cross-functional clinical initiatives.
• 2+ years of experience working with and implementing clinical trial technology, SaaS platforms, or clinical software products.
• Demonstrated ability to translate clinical/business requirements into system workflows, product requirements, or configurations.
• Experience partnering with Product, Engineering, Technology, or software implementation teams.
• Strong project-management and organizational skills.
• Strong customer-facing and stakeholder-management capabilities.
• Able to communicate effectively with both clinical/operational stakeholders and technical/product teams.
• Strong problem-solving skills and a technology-oriented mindset.

Preferred Qualifications

• Experience with platforms such as: Medidata, Veeva, Oracle Clinical, IQVIA clinical technologies, Florence Healthcare, Signant Health, Clario, TrialKit, Similar clinical trial SaaS platforms.