Implementation Engineer

Responsibilities

• Execute customer implementation projects according to approved Statements of Work.
• Install, configure, migrate, and validate cloud and infrastructure solutions.
• Perform implementation activities for compute, storage, networking, backup, disaster recovery, and security services.
• Participate in project kickoffs and technical planning sessions.
• Ensure implementation milestones are completed on schedule.

Technical Implementation

• Deploy VMware, virtualization, storage, networking, and cloud infrastructure solutions.
• Configure backup and disaster recovery environments.
• Perform customer migrations with minimal disruption.
• Execute system testing and validation before customer acceptance.
• Troubleshoot implementation issues and coordinate resolution with Engineering teams.

Documentation

• Produce accurate implementation documentation.
• Update implementation runbooks and technical procedures.
• Maintain project records within Jira and related project management tools.
• Document customer configurations and operational handoffs.

Customer Engagement

• Provide technical guidance throughout implementation projects.
• Participate in customer meetings when required.
• Communicate project status and technical risks.
• Ensure customer expectations remain aligned with implementation scope.

Cross Functional Collaboration

• Work closely with:
• Solutions Engineering
• Technical Services
• Platform Engineering
• Customer Success
• Network Engineering
• Support successful transition from implementation into operational support.

Continuous Improvement

• Identify opportunities to improve deployment processes.
• Recommend automation opportunities.
• Auxiliary in the development of implementation standards and best practices.
• Participate in knowledge sharing across engineering teams.

Requirements

• 10+ years implementing enterprise infrastructure solutions.
• Experience with managed services, hosting, or cloud providers.
• Hands-on experience implementing customer environments.
• Experience working on customer-facing technical projects.

Knowledge, Skills, And Abilities

• VMware vSphere
• VMware Cloud Foundation (preferred)
• Windows Server
• Networking fundamentals (DNS, DHCP, VLANs, Routing)
• Storage technologies
• Backup solutions (Veeam preferred)
• Disaster Recovery
• Microsoft Azure fundamentals
• Active Directory
• Virtualization
• Security best practices
• Strong troubleshooting skills
• Excellent customer communication
• Strong documentation skills
• Ability to manage multiple concurrent implementation projects
• Strong organizational skills
• Ability to prioritize changing workloads
• Team-oriented mindset
• Strong analytical thinking

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience.

Benefits

• Competitive base salary ($ 115 -125 K) depending on experience and certifications
• Plus bonus
• 401(k) match
• Health insurance
• Generous PTO
• Paid volunteer time off
• Working with world-class co-workers who are just as dedicated and as awesome as you are.

What We Offer at Otava?

• We are people empowering people to enable growth.
• We are a global leader in secure, compliant, enterprise-class cloud hosting.
• We deliver a full range of solutions from colocation to private and hybrid cloud computing.
• We are creative thinkers who love to serve others, automate where possible, and change when required.
• We aim for superior client service in everything we do and strive to get even better.