Implementation Engineer
About the role
A Pacific Northwest technology provider is hiring an Implementation Engineer to lead warehouse automation projects from discovery to go-live. You'll integrate software and hardware, partner with clients, guide installs, resolve issues, and deliver support that improves distributor operations. This role offers stability, collaboration, training, flexibility, mentorship, career growth, and supportive leadership in a people-focused professional services team dedicated to client success.
Responsibilities
- Guide clients through discovery, requirements gathering, project planning, and implementation expectations.
- Manage multiple project schedules, resources, timelines, and client communications to support timely delivery.
- Advise on system configuration, resolve implementation issues, and configure or troubleshoot software and hardware.
- Create client-specific training materials, system documentation, and user support resources for successful adoption.
- Provide onsite or remote support, including client travel, secure connections, VPN access, and internal team collaboration.
Requirements
- 5+ years of experience implementing complex software systems.
- Strong ability to manage multiple customer projects, timelines, budgets, and competing priorities.
- Technical knowledge of Microsoft Server, SQL Server, Windows, virtualized environments, SQL queries, reporting tools, networks, VPNs, printers, and IIS.
- Excellent communication, organization, and client relationship skills.
About the company
Since 1989, this organization has built a strong reputation as a trusted leader in warehouse automation solutions. Employees work in an inclusive, collaborative culture that values open communication, mutual respect, flexibility, and continuous learning. With supportive leadership, structured training, and mentorship, the company helps team members grow while contributing to meaningful technology-driven client outcomes.