Implementation Engineer

What You Will Do

• Retail & Renew Customers – Plan and coordinate onboarding projects for new customers, meeting customer business requirements and driving user adoption
• Deliver Technical Tasks – Manage short-term engagements to develop integrations and other scripts/tools to resolve customer’s unique challenges and enable technical use cases
• Improve Implementation Processes – Strive to improve process efficiency and team performance by continuously identifying areas to enhance our post-sales motion
• Build strong relationships with customers, providing exceptional customer service and support
• Design vuln management solution architecture for different asset classes and environment sizes
• Understand how integrations work end to end to be able to clearly articulate complex problems and solutions to less technical stakeholders
• Work closely with the sales team to conduct smooth transitions from pre- to post-sale phase
• Collaborate with the product team to prioritize and productize solutions to impactful issues

Required Qualifications

• Cybersecurity concepts (attack vectors, kill chain)
• Compliance understanding (NIST, ISO, custom policies)
• Customer/stakeholder engagement (technical project management, consulting)
• Programming (we use Python, any oop is fine)
• Configuring & deploying software integrations
• High capacity to learn quickly
• Creative problem-solving skills

Preferred Qualifications

• Security tools or other VM platforms (SIEM, SOAR, IDS)
• Data ingest pipelines (ETL, automation)
• Cloud concepts (containerization, PaaS)
• ServiceNow (configuration, end user experience)
• Enterprise customer tech integration exposure
• Ability to work autonomously on complex tasks within a team dynamic