Implementation Engineer

About the role

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double its revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeks energetic experts to help achieve its mission.

Responsibilities

• Oversee the successful execution of facility design, including layouts, labor planning, pick & pack workflows, and WMS configuration and automation.
• Manage the entire implementation process, ensuring all aspects are aligned with project goals and timelines.
• Engage with internal teams and new and existing STORD customers to ensure a successful launch and ongoing satisfaction.
• Serve as a key partner to ensure ongoing needs are being met according to standards provided.
• Build easy-to-understand Supplier & Customer playbooks to ensure a successful handoff between the 3PL and STORD Operations Team.
• Identify and mitigate risks and capitalize on opportunities throughout the implementation process.
• Continuously improve implementation methodologies and processes based on feedback and industry best practices.
• Provide training and support to internal and external stakeholders to ensure seamless operations post-implementation.

Requirements

• Warehouse or WMS implementation experience.
• Strong understanding of e-commerce fulfillment processes.
• Ability to manage complex projects, including facilitation of cross-functional planning and execution.
• Excellent planning, organizational, and time management skills.
• Experience managing various teams and stakeholders.
• Strong written and verbal communication skills.
• Risk and opportunity mitigation and management experience.
• Proven ability to adapt to dynamic environments and manage multiple priorities simultaneously.

Bonus Points

• Bachelor’s Degree in Business, Supply Chain Management, or a related field.
• 3-5 years of experience within Supply Chain or Logistics.
• Direct experience with WMS or warehouse implementation.
• Familiarity with cloud-based platforms and SaaS solutions.
• Certification in project management (e.g., PMP, PRINCE2).
• Experience working in a startup environment.