Implementation Engineer

About the role

CyberMaxx helps its customers reduce risk by integrating Managed Detection & Response (MDR) with offensive security, threat hunting, security research, and digital forensics and incident response (DFIR).

Responsibilities

• Deploy the stack: Install, configure, and validate EDR agents across Windows, Linux, and macOS endpoints, ensuring healthy coverage and reporting.
• Build the pipeline: Stand up SIEM ingestion, deploying sensors, onboarding log sources, configuring parsers and connectors, and confirming data is flowing cleanly into detection.
• Integrate M365: Connect Microsoft 365 / Entra ID tenants, configuring audit logging, Defender integrations, and conditional access telemetry for monitoring.
• Plant the traps: Deploy deception decoys and honeytokens to expand detection coverage across customer environments.
• Scan for risk: Configure and schedule vulnerability scanners, validate authenticated scanning, and confirm results are reporting accurately.
• Tune and validate: Test each deployment end to end, troubleshoot agent and connectivity issues, and confirm telemetry is reaching our SOC.
• Document the work: Maintain clear configuration records, and onboarding notes so deployments are repeatable and supportable.
• Collaborate across teams: Partner with Pre-Sales, Product, SOC, and Customer Success to deliver tailored, high-quality deployments.
• Guide the customer: Run kickoff and onboarding sessions, set clear expectations, and serve as a technical point of contact through go-live.
• Hand off with care: Support a smooth transition to SOC monitoring, post-deployment support, and feed lessons learned back into our process.

Requirements

• A customer-first mindset with the hands-on technical skills to back it up.
• 1–4 years of experience in security engineering, IT/systems administration, technical implementation, or a related hands-on role, cybersecurity or MSSP/SaaS environments a plus.
• Working knowledge of Windows and Linux system administration and IP networking, with general comfort navigating cloud environments (Azure/Entra ID or AWS).
• Exposure to one or more security tooling categories, XDR, SIEM, vulnerability scanning.
• Familiarity with Microsoft 365 / Entra ID administration and security configuration is a strong plus.
• Experience with Elastic, Ansible, or scripting (PowerShell, Python, Bash) for automating deployments.
• Strong organizational skills, you can manage several customer deployments at once without dropping the ball.
• Solid communication skills, verbal and written, you can make the technical feel human.
• Curious and proactive, you like troubleshooting, you anticipate problems, and you take ownership of solutions.
• Comfort with documentation and ticketing/project tools (Jira, Confluence, ServiceNow).

Qualifications

• Some of what we offer:
• Flexible Paid Time Off
• 401k with a company match
• Medical, Dental and Vision Coverage
• Voluntary Short Term and Long Term Disability
• Employee Assistance Program with Mental Health Supplement
• Voluntary Basic, Accidental, and other ancillary life insurance
• Health Savings Account Contribution (with selection of a HDHP)
• 10 annual, paid holidays