Implementation Engineer

Key Responsibilities

• Setting up a new client on email infrastructure, including collaborating with various client teams (Security, Support, Engineering) and third parties.
• Serve as the technical point of contact during client implementations, providing expertise on API usage, system configuration, and data integration.
• Own the configuration and deployment of technical touchpoints between the client and our platform (e.g., authentication, data feeds, webhooks, entitlements, etc.).
• Troubleshoot issues as needed related to CRM Sync, SSO, Network / Connectivity or email delivery.
• Deliver best-practice recommendations and design scalable technical solutions aligned with client use cases.
• Perform professional services (custom data reports) as needed.

Documentation & Enablement

• Maintain and evolve API documentation, implementation guides, and technical onboarding materials.
• Create client-facing playbooks and checklists to support technical self-service and consistency across implementations.
• Identify gaps in documentation based on client feedback and continuously improve clarity and usability.

Client Engagement & Support

• Participate in post-sales handoff to assess technical complexity and advise on resource needs or configuration strategy.
• Troubleshoot technical challenges during onboarding and provide timely, client-friendly resolutions.
• Feedback & Continuous Improvement
• Act as the voice of the client to internal teams by capturing recurring feedback and areas for improvement.
• Contribute to internal tools and processes that improve implementation velocity and repeatability.
• Track implementation milestones and help ensure technical go-lives are achieved on time and with high client satisfaction.

Skills & Qualifications

• 3+ years in technical implementation, solutions engineering, or client-facing software delivery.
• Strong proficiency with REST APIs, web technologies, and integration patterns.
• Working knowledge of email concepts – SMTP, SPF, DNS, DKIM and DMARC.
• Ability to write scripts (e.g., Python, Bash) or SQL queries for configuration and testing.
• Excellent verbal and written communication skills, especially in technical documentation.
• Proven ability to manage multiple concurrent projects and deadlines.
• Familiarity with enterprise software, SaaS platforms, and client onboarding processes (nice to have).

About BlueMatrix

BlueMatrix is the go-to solutions provider in the investment research industry. Our SaaS applications are used worldwide by some of the leading investment banks to create, distribute, and present research content. We pride ourselves on having long-lasting, collaborative relationships with our user base and a reputation for going above and beyond.

What We Do

BlueMatrix develops one-of-a-kind web applications for the authoring, distribution, and analysis of investment research, and for internal knowledge management and digital communications. Our mission is to streamline the publishing process on a global scale.

Why Work With Us

The BlueMatrix team is made up of ambitious and passionate people who have turned technology development and client service into an art. Many have dedicated the majority of their career to growing the BlueMatrix brand and helping shape the investment research marketplace. With locations in New York City, Durham, London, Edinburgh, and Timisoara, Romania, we collaborate across the globe for a unique perspective on the impact of technology in our industry.