Implementation & Enablement Manager

About Cognisys

We help organisations build confidence in their cyber security, governance and compliance. Our specialists provide Penetration Testing, GRC consultancy and Managed Security Services.

About the role

We're looking for an Implementation & Enablement Manager to join our North American (NAMER) GRC team. This role is internally titled Project Manager.

Responsibilities

• Own the end-to-end customer implementation journey, from initial kick-off through to successful completion.
• Manage multiple customer implementations simultaneously while maintaining an exceptional customer experience.
• Lead onboarding sessions, implementation workshops and project kick-off meetings.
• Guide customers through the implementation of security and compliance frameworks, including ISO 27001, SOC 2 and Vanta.
• Help customers understand implementation milestones, key deliverables and best practices throughout their compliance journey.
• Act as the primary point of contact throughout implementation, building trusted relationships with customers and key stakeholders.
• Provide proactive communication and regular implementation updates.
• Ensure customer expectations are managed effectively throughout the engagement.
• Partner closely with Customer Success to ensure a smooth transition from implementation into ongoing account management.
• Cook up GRC Consultants, auditors and internal stakeholders to ensure successful project delivery.
• Maintain implementation health, customer engagement and overall project progress.
• Identify and proactively remove blockers that could impact customer adoption or implementation success.
• Escalate risks where appropriate while maintaining project momentum.
• Contribute to the ongoing improvement of Cognisys' implementation methodology.
• Refined implementation processes, documentation and customer enablement resources.
• Share best practices and collaborate with internal teams to enhance the overall customer onboarding experience.

Requirements

Essential:

• Experience leading software, SaaS, cybersecurity or professional services implementations.
• Strong customer-facing communication and stakeholder management skills.
• Experience managing multiple customer implementations or projects simultaneously.
• Experience coordinating cross-functional teams and balancing competing priorities.
• Excellent organisational and planning skills with a strong focus on customer outcomes.
• Comfortable learning technical concepts and translating them into clear, business-focused language.
• A proactive, solution-focused approach with the confidence to take ownership and remove delivery blockers.

Desirable:

• Experience within Governance, Risk & Compliance (GRC), cybersecurity or professional services.
• Knowledge of ISO 27001, SOC 2, Vanta or other compliance frameworks and platforms.
• Experience in customer onboarding, implementation management or customer success.
• Experience working within a consultancy or fast-paced client delivery environment.

Qualifications

Not specified.

Skills

Not specified.

Benefits

Annual Leave: 22 days PTO per year plus 11 American bank holidays.

Additional Leave: 1 day of paid leave for your Birthday.

Health & Wellbeing: Individual access to a healthcare and life insurance plan and an employee mental health and wellbeing platform.

Professional Development: £2,000 annual training budget to support your continued learning and career growth.

Referral Bonus: help to grow our team and earn up to £2,000 per successful referral.

Pay

$55,000 - $70,000 DOE

Schedule

Remote