Implementation Coordinator | Remote | AirStrip

About the role

The Implementation Coordinator (IC) plays a crucial role in deploying AirStrip's cutting-edge solutions. Key responsibilities include leading product testing and validation, delivering comprehensive training to customers, and managing on-site activation plans. This role also involves collaborating with hospitals to ensure seamless integration and supporting the operations team in various initiatives.

Responsibilities

• Execute product testing and document any identified issues for the project team.
• Collaborate with hospital's point of contact to plan and manage training and go-live events, including communication, advertising, and engagement with physicians and nurses.
• Create and complete assigned project documents such as customer training and support plans, product qualification and acceptance documentation, internal support and analytics handoffs, and notifications to internal AirStrip teams.
• Manage end-user and device registration activities.
• Support on-site activation by addressing end-user questions, reinforcing training, and communicating AirStrip's value proposition.
• Communicate any issues or concerns to the project team to minimize perceived impacts on successful go-lives and customer satisfaction.
• Assist with version upgrades and other maintenance initiatives.
• Support AirStrip Sales and Account Managers with product demonstrations, meetings, and trade shows.

Requirements

• Bachelor’s degree in business, IT, or healthcare, or equivalent experience.
• Outstanding interpersonal skills and ability to engage physicians effectively.
• Demonstrated ability to provide professional customer support in a service setting.
• Strong problem-solving skills and commitment to quality.
• Basic working knowledge of application support.
• Self-motivated and able to work independently.
• Proficiency in MS Word, PowerPoint, and Excel.

Qualifications

• Experience working on cross-functional teams.
• Leadership potential.

Skills

• Excellent communication and relationship-building skills.
• Strong organizational and time-management abilities.
• Ability to handle multiple tasks simultaneously.
• Attention to detail and accuracy.

Benefits

This position requires 75-80% travel, primarily Monday through Friday, across the United States, often for multiple weeks at a time. Travel is essential for this role.

Pay

The salary range for US-based applicants is $50,000 - $57,000 base salary, with the specific rate depending on qualifications, experience, and geographic location.