Implementation Consultant Senior Manager

About the role

This isn’t just about managing a team—it’s about leading leaders. You’ll guide Implementation Consultants who, in turn, manage the strategic execution of IES deployments, ensuring successful configuration, specialized multi-entity setup, and technical go-live. Your primary mandate is to ensure the team consistently delivers accelerated Time-to-Value, maximizes Feature Adoption, and maintains exceptionally high Client Satisfaction to secure long-term client retention. As a visionary leader, you’ll design and execute strategic deployment methodologies, scale operations efficiently, and foster a culture of excellence, adaptability, and deep financial and IES product expertise.

Responsibilities

• Lead, mentor, and develop a team of Implementation Consultants, ensuring alignment with company goals and best practices for IES deployment, accelerated Time-to-Value, immediate Feature Adoption, and client satisfaction.
• Drive successful and timely go-lives by developing scalable deployment strategies, optimizing the system configuration and data migration lifecycle, and improving implementation quality metrics for complex mid-market businesses.
• Design, implement, and manage the operational frameworks used to continuously track and optimize team performance, including a strategic focus on Productivity, Delivery Excellence, and Strategic Impact.
• Strategically prepare the team to pivot and absorb new deployment requirements driven by product evolution and company strategy.
• Act as a strategic partner between Sales, Product, Professional Services, and Support teams to ensure a seamless transition from contract-close through technical go-live and frictionless handover, with a specific focus on ensuring post-implementation feature use and account health.
• Advocate for client needs and process improvements, providing deep, data-driven insights to Product and Engineering teams to influence future IES enhancements.
• Oversee high-priority deployment risks and project escalations, ensuring quick resolution that preserves project timelines and long-term client satisfaction and confidence.
• Foster a culture of technical excellence, continuous improvement, and the sharing of advanced accounting principles and IES product knowledge within the Implementation organization.

Qualifications

• 7+ years of experience in technical implementation leadership or professional services management, with a strong focus on complex mid-market B2B financial software or comprehensive ERP/SaaS solutions.
• Demonstrated deep functional expertise in enterprise software implementation, configuration, and data migration, with a preference for direct experience with IES or a comparable accounting/ERP suite.
• Proven ability to lead and scale high-performing teams, while managing teams through organizational and product changes in a solution deployment-centric environment.
• Strong technical and functional understanding of multi-entity accounting principles and financial reporting.
• Active Tax Credential (Enrolled Agent, CPA) or equivalent advanced accounting certification is highly preferred.
• Experience in strategic deployment planning, methodology development, and leading large-scale change management initiatives.
• Exceptional communication and stakeholder management skills, with the ability to drive cross-functional collaboration.
• Able to leverage analytics and performance metrics (CSAT, TTV, Adoption, etc.) to make strategic decisions.
• A passion for technical excellence, solution architecture, and building long-lasting client relationships in the mid-market space.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).