Implementation Consultant

RevSpring Implementation Consultants work alongside Solution Delivery colleagues to deploy patient-engagement and payment solutions. The role spans requirements gathering, design, configuration, and testing, and includes project oversight for single or multi-product implementations.

Responsibilities

• Lead and perform requirements definition, solution design, configuration, and testing activities
• Provide project oversight and governance on assigned implementations
• Collaborate with Solution Architects, Implementation Specialists, Product Management, Support, Sales, and other Implementation Consultants to address client business needs using product base features
• Maintain a product-focused discipline, minimizing custom configurations
• Configure RevSpring printed communication, digital delivery, and payment solutions according to best practices
• Keep the Project Manager, Solution Architects, Implementation Managers, Implementation Specialists, and other Implementation Consultants informed
• Participate in Architecture Review sessions to understand client implementation scope, strategic direction, and outstanding business needs
• Create onboarding materials, templates, and process documents to scale the onboarding process for direct and partner clients
• Provide guidance to Solution Support teams to triage complex issues
• Participate in transition meetings with Solution Support
• Maintain a strong working knowledge of RevSpring’s products, services, and systems
• Offer direction and guidance to the team on product functionality, customer workflows, and troubleshooting best practices
• Actively contribute to the development of Solution Delivery implementation assets and introduce best practices
• Develop a high degree of specialization in 2-4 product areas and complete assigned certification training courses

Requirements

• ARM and RCM industry knowledge; HFMA/ARM training preferred
• Attention to detail
• Ability to work independently and in a team environment
• Excellent interpersonal, verbal, and written communication skills
• Strong organizational skills with the ability to multi-task and prioritize effectively
• Proven commitment to providing excellent customer service
• Ability to learn quickly and apply knowledge to new situations
• Up to 10% travel may be required

Qualifications

• Bachelor’s degree or higher preferred
• 2–4 years’ experience in software product implementations within Healthcare, particularly revenue cycle management

Skills

• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from internal and external sources