Implementation Consultant

Illumia is an industry leader in bringing integrated technology solutions to education, healthcare, and business campuses worldwide. Built on the collective expertise of two legacy cultures, Illumia pioneers the art of experience across the communities we serve. This position is hybrid if local to our offices in Alpharetta, GA or Scottsdale, AZ.

About the role

As an Implementation Consultant, you deploy Illumia’s Cloud POS, Mobile Ordering, and related commerce solutions for higher education and campus clients. You independently manage short-term technical project engagements from configuration through installation, training, and launch — delivering onsite and remote services that help each client get optimal value from their Illumia technology.

The Implementation Consultant deploys Illumia’s solutions end-to-end, ensuring department goals for completion dates, deployment throughput, and customer satisfaction are met.

Who you will work with

You will collaborate closely with Illumia’s implementation and deployment team, project managers, and client stakeholders at higher education and campus sites. This is an individual-contributor role with no direct reports, partnering regularly with internal support, product, and services teams as well as third-party payment and hardware vendors.

Responsibilities

• Deploy Illumia’s Cloud POS solution.
• Deploy Illumia’s Mobile Ordering solution.
• Deploy additional Illumia solutions as training and demand allow.
• Develop familiarity with and deploy third-party payment solutions.
• Understand third-party hardware, such as HP and NCR equipment.
• Independently manage and provide service on short-term technical project engagements.
• Meet established department goals related to target completion dates, customer satisfaction, deployment throughput, and more as assigned.
• Deliver onsite and remote installation duties as assigned.
• Support launch events for clients remotely and onsite as assigned.
• Deliver expert training and consultative services to provide optimal system functionality.

Requirements

• Degree or certificate in a technical or IT concentration, or equivalent work experience.
• Ability to learn and master new software solutions.
• Basic knowledge of Microsoft products, including but not limited to Excel.
• Strong interpersonal skills with excellent oral and written communication.
• Detail-oriented and proactive mindset.
• Strong time management skills.
• Ability to develop and maintain deployment priorities with minimal supervision.
• Ability to work independently with little to no supervision.

Preferred Qualifications

• Experience working in a Higher Education environment.
• Experience working in dining service management.
• Experience working with Illumia (formerly Transact Campus) solutions.
• Experience in a client technical support or service role.
• Experience deploying or supporting Point of Sale and eCommerce solutions.

Travel

Up to 10% travel domestically and within Canada.

Benefits

• Flexible time off, including paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans effective on your first day of employment.
• Comprehensive employee assistance program (EAP).
• Employer-paid life insurance, AD&D, short-term and long-term disability insurance.
• Flexible spending account (FSA) or health savings account (HSA).
• Matched 401(k).
• Employee stock purchase plan.

Base salary offers may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.