Implementation Consultant

General Description

Consultants provide a variety of consulting and training services to new and existing Hyphen Solution clients to ensure client satisfaction and the successful implementation of Hyphen Solutions’ software applications.

Essential Duties And Responsibilities

• Aid in planning the implementation and creating the project plan to meet client expectations, timelines, and budgets.
• Review existing technology, systems, infrastructure, and data integrity, and work with client personnel to ensure these areas are ready for Hyphen Solutions' applications.
• Set up and configure Hyphen Solutions' applications to meet the business needs of the client.
• Conduct Conference Room Pilots to verify new business processes, system configuration, and integration.
• Train client personnel, including management and field users.
• Provide on-going training and application support for application users.
• Aid in identifying, tracking, and resolving issues that arise during the implementation process.
• Develop and maintain quality relationships and communication with project team members throughout the implementation process.
• Adhere to all Hyphen Solutions' policies and procedures as well as implementation methodology and policies.

Qualifications

• Bachelor’s degree required.
• Ability to learn the activities necessary to implement enterprise level applications (ERP, CRM, or SCM).
• Ability to utilize a process and change management driven implementation methodology.
• Ability to contribute to the development and implementation of new business processes and new organizational roles and responsibilities.
• Strong professional skills including ability to learn quickly, adapt to a variety of client situations, and assist in managing client expectations.
• Strong organizational / time management skills, with the ability to develop strong Project Management skills.
• Excellent presentation and communication skills (verbal and written) required.
• Ability to work independently while adding value to team projects and assisting in the achievement of department goals.
• Willingness and ability to travel extensively, up to 100%.
• Excellent decision-making skills and issue resolution skills.
• Ability to acquire industry knowledge within a short period of time.