Implementation Consultant

Why Choose Bottomline?

Bottomline is a global leader in business payments and cash management, moving over $16 trillion in payments annually. We're seeking passionate individuals to join our team and drive impactful results for our customers.

The Role

We are looking for an Implementation Consultant to join our Paymode Payment Portal Team in Portsmouth, NH (Hybrid/2 days a month in Portsmouth, NH). This role requires authorization to work in the United States on a Full-Time/Permanent basis for any employer without restriction. Visa sponsorships or transfers of visa's WILL NOT be provided for this position.

Responsibilities

• Manage the delivery of the project through the full project lifecycle, from initiation through to implementation.
• Create and maintain an end-to-end project plan that delivers the agreed scope of the project to time, budget, and quality criteria.
• Be actively involved in the delivery of each project by coordinating the day-to-day running of the project to ensure it achieves its expected milestones.
• Maintain accurate project status and project financial reporting for the entire project team.
• Provide timely, precise, accurate, and comprehensive project reporting both internally and externally to customers.
• Provide excellent client care and build a working relationship with your clients by demonstrating expert knowledge and experience.
• Analyze client requirements and implement appropriate solutions.
• Identify potential problems and instigate corrective action.
• Act as a central point of contact between clients and internal teams, ensuring that build data documents are completed and acted upon in an accurate and timely fashion.
• Document client processes and their configuration for a clear handover to the Support Team.
• Identify and plan the training requirements of the client based on their products and services and current levels of knowledge.
• Host weekly client project review meetings and document their outcomes.
• Use your knowledge and experience to complete changes in an efficient and cost-effective way.
• Understand what the client has paid for and generate additional charges where necessary to maximize revenue.

Requirements

• 2-4+ years of experience working in a project role within a similar Payments/Accounts Payable/Accounts Receivable/Cash Management/FinTech software environment.
• Comfortable with the MS Suite, Excel, MS Project, etc.
• Strong project and change management skills (Prince2, Six Sigma, etc.).
• Exceptional overall planning, organizational, and prioritization skills.
• Experienced in customer focus and stakeholder management, comfortable building relationships up to senior/exec/board level.
• Able to influence and build robust business rationale that may affect a change in direction of a project or program.
• Excellent interpersonal and communication skills, with a confident nature.
• Strong commercial awareness, with the ability to maximize revenue and profitability for the business.

Qualifications

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.