Implementation Consultant

About the role

Barracuda Networks is seeking an Onboarding and Implementation Consultant who will serve as a product specialist for one or more Barracuda security software solutions. This role focuses on guiding customers through onboarding journeys that deliver measurable business outcomes.

Responsibilities

• Serve as a product specialist for one or more Barracuda security software solutions, guiding customers through onboarding journeys that deliver measurable business outcomes.
• Lead and execute customer onboarding activities with a focus on speed, quality, and value realization, ensuring successful adoption and deployment.
• Develop, document, and maintain onboarding frameworks, playbooks, and content (workflows, checklists, templates, knowledge articles) to standardize and scale onboarding across the global customer base.
• Collaborate with Customer Success Managers, Professional Services, Product, and Enablement teams to align onboarding activities with customer success metrics and product outcomes.
• Create customer-facing and internal collateral (guides, runbooks, playbooks, FAQs, dashboards) that accelerate time-to-value and reduce time-to-first-value.
• Capture feedback from customers and internal stakeholders to identify gaps, propose improvements, and help drive product and process enhancements.
• Monitor metrics and provide insights to boost velocity, adoption, and satisfaction.

Requirements

• 3+ years of experience in customer onboarding, professional services, customer success, or a related field; experience with security software or technology products is a plus.
• Demonstrated ability to translate product capabilities into measurable business outcomes for customers.
• Strong project management and organizational skills; ability to manage multiple onboarding engagements simultaneously.
• Excellent written and verbal communication skills; comfortable presenting to diverse audiences, including executives and technical stakeholders.
• Analytical mindset with the ability to define, track, and report on onboarding KPIs (time-to-value, adoption rates, customer satisfaction, time-to-first-value, etc.).
• Experience in developing content and playbooks, with an aptitude for turning complex concepts into clear, actionable guidance.
• Customer-centric mindset with a collaborative approach to cross-functional work (Sales, CS, Product, Enablement, and Professional Services).
• Comfortable working across time zones in a global organization; flexibility to support international customers as needed.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business, Engineering, or a related field; advanced degree a plus.