Implementation Consultant

About the Role

As an Implementation Consultant at Alluvium Health, you will lead the implementation of our SaaS platform for complex midsize to large healthcare-based clients, transforming healthcare experiences by addressing access fragmentation. This role requires a strategic thinker with strong influencing skills, a deep understanding of healthcare processes, and a focus on scheduling and healthcare technology. You will operate with independence, accountability, and ownership, ensuring consistent progress, strong client communication, and a seamless implementation experience.

Responsibilities

• Lead and oversee end-to-end implementation projects, ensuring alignment with client expectations, timelines, and industry best practices.
• Collaborate with cross-functional teams, including operations, technology, and client success, to achieve successful implementations and meet client needs.
• Serve as the subject matter expert and main point of contact for clients during implementation, fostering strong relationships and addressing concerns.
• Conduct regular check-ins and status updates to ensure client satisfaction and project progression.
• Develop and deliver comprehensive training programs for clients to ensure proficiency with Alluvium’s platform.
• Create and maintain detailed documentation, utilizing Alluvium’s implementation guides and best practices.
• Proactively address and resolve implementation challenges, working closely with internal teams and clients.
• Anticipate potential roadblocks and implement preventive measures.
• Guide clients toward the best solutions within the product’s existing functionality.
• Support the transition from implementation to ongoing support, ensuring a smooth handover.

Requirements

• 5+ years of experience in implementation management, project management, or similar roles in a healthcare setting.
• Experience working in a SaaS, healthcare technology/IT, or healthcare B2B environment is highly preferred.
• Experience in a startup environment is desirable.
• Based in the Dallas–Fort Worth (DFW) area, with availability to work onsite at our McKinney office Monday through Thursday and remotely on Fridays.

Qualifications

• Deep understanding of healthcare industry processes, particularly scheduling, referral workflows, EMRs, Practice Manager Software, compliance, and standards.
• Strong technical acumen, with the ability to configure and troubleshoot technical issues.
• Exceptional client relationship management and communication skills.
• Proven ability to collaborate internally and externally to meet client needs.
• Strong organizational and analytical skills, with the ability to prioritize multiple projects and interpret data.
• Flexibility to adapt to new technologies and processes.
• Strong documentation skills for creating implementation guides and maintaining detailed records.

Skills

• Strong organizational and project management skills.
• Technical troubleshooting and configuration abilities.
• Client relationship management and communication expertise.
• Analytical and problem-solving capabilities.
• Adaptability and a learning mindset.

Benefits

• Competitive compensation package.
• Health and wellness group benefits plan.
• 401K with matching.
• Progressive PTO policy.
• Vacation expense reimbursement.
• Hybrid and remote-based roles.
• Access to role-based professional development and training opportunities.

Culture and Success

• Collaborative team environment with a focus on critical thinking and problem-solving.
• Leadership opportunities to engage and influence stakeholders.
• Culture of innovation and out-of-the-box thinking.
• Self-driven and motivated atmosphere in a fast-paced, changing environment.
• High emotional IQ and ability to stay calm under pressure.
• Learning mindset with recognition of failures and celebration of successes.
• Data and insights-driven business acumen.