Implementation Consultant - ACA

About the role

The Implementation Consultant I position at Paylocity is a 100% in-office role based in Meridian, ID. This role supports small business clients by configuring solutions that meet their unique needs, providing a smooth transition and post-implementation support, assisting with data migration, collaborating with internal teams, and troubleshooting implementation-related issues.

Responsibilities

• Act as a trusted advisor, ensuring exceptional customer experiences throughout the implementation process.
• Facilitate meetings and maintain communication with clients throughout the implementation lifecycle.
• Provide post-implementation support, including system maintenance and issue resolution based on client feedback.
• Aid clients in data migration, data mapping, and validation processes to ensure accurate data integration.
• Collaborate with clients to gather and analyze their business requirements related to HCM functions.
• Review and configure the system to ensure alignment with client needs and expectations.
• Work with internal cross-functional teams to deliver high-quality implementations.
• Troubleshoot and resolve implementation-related matters, escalating critical concerns as necessary.

Requirements

• 1+ years of Customer Service or Customer interfacing role
• 1+ years of HCM implementation experience preferred
• Bachelor’s degree required
• Excellent interpersonal verbal and written communication skills with a strong customer-focused mindset
• Proficiency in Microsoft Office (with a strong emphasis on Excel)
• Resourcefulness in problem-solving and finding creative solutions
• Ability to manage multiple projects concurrently, prioritize tasks, manage timelines, and ensure deliverables are met on time
• Maintain high levels of organization and attention to detail throughout the implementation process

Qualifications

• Ability to sit for extended periods
• Use of computer and phone systems
• Operate a computer, use phone systems, and type

Skills

• Customer service and customer interfacing experience
• HCM implementation experience
• Microsoft Office proficiency, particularly Excel
• Problem-solving and creative thinking skills
• Project management skills
• Attention to detail and organizational skills

Benefits

Paylocity offers a full range of benefits, including medical, dental, vision, life, disability, and a 401(k) match. For more details, visit www.paylocity.com/careers.

Pay

The base pay range for this position is $50,000 - $60,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Schedule

This is a 100% in-office role based in Meridian, ID. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.