Implementation / Client Onboarding / Chat Support

ADP is hiring Implementation Specialists for client onboarding using chat support. This is a hybrid position working 3 days in the office and 2 days at home each week.

About the role

As a Client Onboarding Specialist, you will provide the first interaction between small business clients and ADP's industry-leading payroll and HR solutions after sale. Building strong relationships with clients and seamlessly implementing ADP's technologies, you will ensure your clients are set up for long-term success with ADP. You will spend most of your day answering calls from the queue and following up on open items to ensure your clients' needs are met and that they are comfortable using our products and services.

Every day will be different because you will meet new clients daily, within different geographies and industries, and the solutions you provide each client will differ based on their unique needs. This role operates in a metrics-driven call center environment as part of a structured day. You will work on multiple time-sensitive follow-ups and projects simultaneously while adhering to a daily schedule and handling a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

Responsibilities

• Onboard Clients: Create exceptional onboarding experiences for each product or service implementation. Help clients develop the skills and confidence to use ADP products with ease.
• Implement ADP Technologies: Analyze existing systems, interface requirements, and business processes. Incorporate new processes, tools, and approaches when recommending and implementing ADP solutions.
• Partner Internally: Collaborate with ADP associates in sales and customer service. Exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
• Multi-Task & Communicate: Work on multiple time-sensitive follow-ups and projects at the same time. Share essential information with clients and internal teams. Organize yourself to handle a high volume of inbound calls.

Requirements

• Prior experience is not required; training will be provided.
• Ability to work overtime hours during peak seasons.
• Bilingual in English and Spanish is a plus.
• Prior chat experience is a plus.

Benefits

• Join one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Best-in-class benefits start on Day 1, including a focus on mental health and well-being.
• Company-paid time off for volunteering for causes you care about.

Pay

$17.50 / hour

Schedule

Hybrid position: 3 days in the office and 2 days at home each week.