IMPD - Public Assistance Officer

About the role

The position involves responding to citizen calls for police incident reports, conducting interviews, preparing and entering reports into the department's system, and maintaining high levels of customer service.

Responsibilities

• Responds to citizen phone calls and walk-ins requesting police incident reports.
• Conducts preliminary assessments to verify incidents and identify incident types.
• Identifies and refers calls requiring police units to Communications Supervisor.
• Assesses information needed to prepare complete reports and interviews citizens to gather required information.
• Advises citizens on follow-up procedures, crime prevention materials, and referral services.
• Enters reports into IMPD's Police Reporting System, validates address and police beat assignment, and enters appropriate data and code values into the database.
• Writes and enters concise descriptive narratives to document incidents according to departmental policies.
• Receives additional report information and supplements reports as needed.
• Maintains awareness of reports to identify needed departmental follow-up and potential trends.
• Alerts district commanders of areas needing additional patrols or governmental activity.
• Participates in end-of-shift information exchanges and briefings.
• Meets with team members to discuss quality control issues and operational improvements.
• Greets visitors and provides assistance.

Qualifications

• High school diploma or GED with at least 2 years of work-related experience or 2 years of college education with relevant coursework.
• A minimum of 2 years of prior work-related experience, or a minimum of 2 years of college education, including courses in English composition and/or criminal justice.
• A high level of commitment to professional customer service and teamwork.
• Ability to conduct interviews to obtain specific information and write clear and concise narratives.
• Ability to type at a minimum of 25 wpm with a 25 wpm accuracy rate.
• Knowledge of police reporting writing and records management systems.
• Knowledge of police radio procedures and Windows-based computer applications such as MS Word and MS Outlook.
• Problem-solving skills.
• Confidentiality required.
• Special Police Powers (minimum age 21 years) and IDACS/NCIC certification required after hire.
• Successful completion of department's reporting and customer service training program required after hire.

Working Conditions

• Shift and weekend work may be required.
• Work performed in an office setting.
• Overtime may be required.